In Episode 19, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit in London with Dr. Nejib Ben-Khedher who is the Divisional Senior Vice President of Emirates Skywards.

Join them for a fascinating discussion covering the future of technology in loyalty programs, the competitive environment for Emirates Skywards, maintaining member engagement, and the buzzword of personalization.

In Episode 18, Guest Host Nik Laming sat down at the recent Loyalty Summit in London with Ben Lipsey who is the Senior Vice President of Customer Loyalty and the Head of Flying Blue at Air France-KLM, to talk about loyalty trends and current developments at Flying Blue.

In Part 2, Pekka Antila, Head of Loyalty at Finnair, chatted with Nik about loyalty trends and current developments at Finnair.

In Episode 17, Loyalty Summit Global Chair David Feldman sat down at the recent Loyalty Summit CXM in Copenhagen with Stephen Barr who is the Senior Vice President of Data and Algorithms at Kognitiv.

Stephen and David discussed AI, buzzwords, and practical applications for Loyalty Program Managers.

In Episode 15 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Phil Gunter and Keith Tan about Virgin Australia's re-launch of its Velocity Frequent Flyer Program in 2011 and how they acquired high-value frequent flyers from competitor Qantas with a game-changing status match campaign.

In Episode 15 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Zsuzsa Kecsmar, Co-Founder and Chief Strategy Officer – Antavo, about building emotional connections with program members.

In Part 2, Simon Tavernier, Founder and CEO at Stampix, joined David at Loyalty Summit CXM in Copenhagen, to talk about photo rewards and the impact on member engagement.

In Episode 14 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman chats with Mark Ross-Smith, CEO – Loyalty Status Co, about the journey and backstory behind StatusMatch and Loyalty Status Co.

In Part 2, Nicki Helfet, Global Loyalty Lead, Ralph Lauren, joined David at Loyalty Summit CXM in Copenhagen, to talk about adapting loyalty strategies to different customer segments.

In Episode 13 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman continues the conversation with Adam Posner, CEO – The Point of Loyalty and publisher of the annual For Love or Money loyalty research .

Continuing the discussion from last week - David and Adam review the latest trends in loyalty research and explore whether loyalty is broken?

In Part 2, Noam Lederman, Loyalty Manager - Nespresso Israel, joins David at Loyalty Summit CXM in Copenhagen, to talk about adapting a global loyalty program to meet the needs of local consumers.

In Episode 12 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman is joined by Adam Posner, CEO – The Point of Loyalty and publisher of the annual For Love or Money loyalty research.

In this first of a two-part interview - David and Adam discuss the latest trends in loyalty research and explore whether loyalty is broken; are birthday rewards meaningful or simply blah; team engagement; as well as loyalty metrics of success.

In Part 2, David joins Penny Shaw, former Global Loyalty Manager at IKEA, to talk about transactional loyalty and whether it is still relevant for loyalty programs.

In Episode 11 of the Loyalty Leaders Podcast, Loyalty Summit Global Chair David Feldman sits down with Denis Hure from Reward the World to discuss micro redemptions and the importance of servicerecovery.

In Part 2, David is joined by Jonathan Silver from Engage People to talk about Alternative LoyaltyPayments and driving both incremental revenue and member engagement

In Episode 10 of the Loyalty Leaders Podcast, we discuss the growing importance of fandom in turning strong customer relationships into strategic business assets.

Segment One: Rick Ferguson and Fanatics' VP of Loyalty Doug Glazer delve into the challenges and opportunities of building loyalty with sports fans, the importance of actioning customer data, and Fanatics' plans to build a true cross-company coalition to engage with sports fans at every stage of the customer journey.

Segment Two: Phil Rubin joins retail loyalty expert Matt Garrett to ponder the middle-aged doldrums of loyalty marketing and how empowered brand fans can become strategic assets for customer-centric enterprises.