In this episode of CII Radio, we talk to Dr Matt Connell. Policy and Public Affairs Director at the Chartered Insurance Institute, about machine learning and public trust.

Machine learning is changing the way we underwrite, pay claims, and communicate with clients.

At the same time, we hear about scandals relating to the use of data.

So how can we deliver the benefits of machine learning to consumers, while also behaving in a way that encourages trust.

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