Struggling with motivation, mood, or energy during winter? You’re not alone.

In this episode of The Journal Podcast, we speak to Dr Stephanie Fitzgerald, a Chartered Clinical Psychologist and Associate Fellow of the British Psychological Society.

We are talking about practical tips to support your mental and emotional wellbeing through the winter months, inspired by psychological insight and real-life experience.

In this episode of the podcast we look at debunking some myths around vulnerability and how firms can better serve vulnerable customers. Head of Research and Insight for the CII Group and lead author of 'Managing customer vulnerability in insurance and personal finance' Vanessa Riboloni, is joined in conversation by co-author Martin Grimwood, Director of FWD Consulting and Mandy Hunt, Managing Director Shape Underwriting. Read the guide here: https://media.umbraco.io/ciigroup-dxp/eaedofqi/managing-customer-vulnerability-in-insurance-and-personal-finance-a-practical-implementation-guide.pdf

On this podcast we focus on Bridging the Protection Gap in Commonwealth Countries, with Francis de Zulueta & Robbie Lyle from the Commonwealth Insurance Forum.

Recorded at this year's PFS National Conference, which took place at the Excel in London on Thursday 13 November 2025, this special podcast captures content from the event, along with interviews with some of the speakers, delegates and members of the PFS Board. You can watch recordings of the sessions here: https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&eventid=5128355&sessionid=1&key=14DC1EE2A834D325CE6995EFB065431A&groupId=6431472&sourcepage=register

You can watch the video version here: https://youtu.be/v9Z77HnQKCM

In this episode, we explore what “vulnerability” really means in the claims journey and why it matters more than ever. 

 Our guests' share their insights on identifying vulnerable customers, designing inclusive claims processes, and embedding vulnerability management into firm culture.

Drawing on the Chartered Insurance Institute’s latest report on Managing Vulnerability in the Insurance and Personal Finance profession, we discuss practical steps for insurers to go beyond the comfortable minimum and deliver genuine, lasting change for customer outcomes.

Joining the podcast this week is Claire Lashbrook, Director of Supply Chain at Claims Consortium Group, and Sarah Durkin, Head of Counter Fraud at Woodgate and Clark.

You can find a link to the CII's vulnerability report here: https://media.umbraco.io/ciigroup-dxp/eaedofqi/managing-customer-vulnerability-in-insurance-and-personal-finance-a-practical-implementation-guide.pdf

In this special episode of the Journal Podcast we provide some immediate reaction to the Budget 2025 in relation the insurance and financial planning professions. The episode was recorded on Wednesday 26 November.

Are you aware of one of the insurance profession’s fastest-growing challenges?

In this week's episode of the Journal podcast, we’re diving into subsidence. We'll be looking at:

➡️ What subsidence is

➡️ Why it’s becoming a bigger concern

➡️ How environmental changes like drought and extreme weather are shaping the risk.

We’ll explore the impact of climate change on claims and premiums, practical steps homeowners can take to protect themselves, and how the profession is evolving to meet these challenges over the next decade.

Joining us on the podcast are William Quibell, Head of Claims for Ageas UK, and Caroline Elliott-Grey, Senior Product Manager at Lexis Nexis Risk Solutions.

In this episode of the podcast we will be discussing the CII’s international work, looking back at some of this year’s achievements and ahead to 2026 with CII Group colleagues Holly Porter, Executive Director Market and Opportunities, Gaenor Jones, Regional Director for Middle East, and Central & South Asia, Kenny Sui, Regional Director Asia Pacific, and Isaac Olubitan, Regional Director - International, Americas, Africa, Caribbean and Europe.

In this episode of the podcast we speak with Daniella Peers and Fintan O'Connor, members of the CII's New Generation Programme London Market Group for 2024-25, after their successful 'Crypto Confidence: How can the London Market demystify digital asset insurance?' event held at the Old Library in Lloyds. We discuss their project and time on the programme.

Find out more here: https://www.cii.co.uk/learning/insurance-institute-of-london/articles/crypto-confidence-how-can-the-london-market-demystify-digital-asset-insurance/6dcf2487-9516-4312-8757-f75aefe6bbeb

Are you making the most of the professional development and networking opportunities that your local insurance institute offers?

In this week's episode of The Journal Podcast, we're diving into the true value of your local insurance institute.

Join us as we chat with Holly Copsey, Presidential Team of the Insurance Institute of Leeds, and Fiona Cambridge, President of the Insurance Institute of Northern Ireland. 

They'll share their experiences as dedicated volunteers and reveal the wide range of events, crucial networking opportunities, and easy ways for you to get actively involved and maximise your membership.

To find out more about Local Insurance Institutes, please click here: https://www.cii.co.uk/membership/local-institutes?srsltid=AfmBOopABxzEpNgNbWqGq7NSJCaKFq4i8fhbUqTmGoEl-XlMkoAYhzYa