Troubleshooting takes its place on the Road to Macstock in a conversation with Bill Geraci. Bill covers his background, his need to teach and inform, and his approach to troubleshooting via his “7 levels of computing” methodology. Find out how he translates what a user is reporting into useful diagnostic information, and what you will learn from his main stage session. This edition of MacVoices is supported by MacVoices Magazine, our free magazine on Flipboard that helps you do more with your Apple tech. http://MacVoices.com/Magazine and by The new MacVoices presence on Facebook. Watch the latest MacVoices episodes on the MacVoices Facebook Page, and discuss them, along with anything tech, by joining our new MacVoices Facebook Group. http://facebook.com/macvoices http://facebook.com/groups/macvoices/ Show Notes: Chuck Joiner is the producer and host of MacVoices. You can catch up with what he's doing on Twitter, Facebook, Google+ and LinkedIn. Subscribe to the show: iTunes: - Audio in iTunes - Video in iTunes - HD Video in iTunes Subscribe manually via iTunes or any podcatcher: - Audio: http://www.macvoices.com/rss/macvoicesrss - Video: http://www.macvoices.com/rss/macvoicesvideorss Guests: Bill Geraci hates computers but loves helping people understand how to use and understand them. A refugee from The Humanities (well, actually, from Classics) he turned to computers because they pay you more without all those letters after your name…. Working with Macs from 1990 he has built an enviable reputation for being able to illustrate the obscure to the disinterested–and then showing them why they do care! Currently a staff “computer guy” at the University of Chicago while doing some private consulting he’d be happy to help you figure out more than you now know about computers. No, really, he would be happy so to do!