Jake Shields gives us details on his contact center experience and talks more about first call resolution and how the industry is changing.

In today's episode Joe Smith gets a chance to sit down with CCI Systems Senior Contact Center Manager, Jake Shields. In today's visit, Joe and Jake were able to discuss the upcoming showcase that takes places in Chicago, where they talk with customers and discuss how they can improve their service.

 While in Chicago, Joe Smith gets the opportunity to chat with CEO, John Jamar, and our Executive Vice President Mac Plymale. They were able to talk about what they go to the shows for and how they can improve from them. 

In this episode, our CMO, Joe Smith, sat down with two of our top engineers. They explained how COVID-19 is impacting the service provider landscape, what it's like working from home, and how Mid-Split upgrades can help relieve the stress that service providers are seeing being placed on their upstream bandwidth.