Emily Tsitrian leads the Professional Services team at Stripe, and has spent the past 10 years leading and growing teams in tech. Host of the podcast manage.flow, Emily is also the author of Make Me the Boss, helping founders, CEOs and team leaders step into management for the first time. Today Emily shares her secrets of team management success, how to use empathy to assure success and accountability, and the skills you need to be effective. Download Podopolo and follow Wings of Inspired Business there to keep the conversation going in the episode comments section and invite your friends to connect around podcasts recommended personally for you.