In this episode, I open up about one of the most challenging decisions I’ve had to make as a business owner—letting go or significantly reducing the hours of valued team members. If you struggle with decision-making in your business or leadership role, this is for you. I’ll share how precise data and key metrics like labour cost ratio and salary cap empowered me to move beyond emotion and take decisive action for the good of my companies. I discuss my thought process, the systems I’ve developed, and the realities of balancing compassion with commercial responsibility. Join me to learn how real-time data can be the backbone you need to make tough but necessary choices and keep your business healthy.

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