Imagine this: you shut off 31% of your customers for non-payment and the United Nations shows up at your door.  This is a true story and Darcy and Darcy were very curious to see how this played out. Join them as they welcome Matt Phillips, who leads the City of Detroit Water and Sewerage Department’s Customer Service Division as well as serves as the Department’s Chief of Staff.  Matt shares how he was tasked with finding a way to collect the over $200 million (you read the right!) in outstanding receivables, making water and waste-water services affordable to Detroit’s residents, with more than 50% living below the national poverty level, and all while NOT turning off services.  Curious how he is doing it?  Darcy and Darcy were! Tune in to learn what Detroit is doing and what we can all learn.

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