Jen Cogbill is the Senior Vice President of the GBCARE Advisor Team at Gallagher Bassett. With over 28 years of experience in the insurance industry, Jen currently directs GBCARE Advisor team strategies and training initiatives for the Gallagher Bassett Client Services and Claim Operations team. Her responsibilities include client engagement, industry presentations, data analytics, and review of integrated products and services. She acts as a liaison between the client servicing team, the product development team, and managed care operations to optimize products and service offerings. In today's episode of the In The Know podcast, Chris Hampshire and Jen discuss the role of medical management in the workers' compensation sector, the evolving state of the medical management sector in a post-pandemic world, and other key issues that are impacting the medical space in today's insurance industry.

Key Takeaways

• Jen reflects on her early career goals and the opportunities that led her to her current position.

• The appeal of workers' comp in supporting a company's brand, reputation, and financial success.

• An overview of the role of medical management in the workers' compensation sector.

• The evolving state of the medical management sector in a post-pandemic world.

• Defining evidence-based medicine support and the role it plays in workers' comp.

• Recent changes in the world of medical management data.

• Top issues that are currently impacting the medical space nationwide.

• Jen's advice for new managers as they begin leading teams.

• Jen shares her experience as a female leader in the industry.

• Tactics for attracting future talent into the insurance industry.

• A five-year look at the future of the insurance industry.

• Jen shares what she wishes she would have known at the onset of her career.