Manager Brothers Jae and Gregg have advocated municipal managers avoid personal agendas. On occasion, however, they may need to be "guerrillas for change;" that is, to advocate a solution to an issue that would be considered unconventional and, perhaps, unpopular, because it would be in the best interest of the municipality.

Complaints are a feature of local government administration, but not all complaints are created equal. Gregg and Jae discuss anonymous complaints of various types and the danger of letting the organization get dragged into neighbor disputes.

A vendor offers a money-saving product for dust control and de-icing on streets. What could possibly go wrong?

Who are Gregg and Jae and why are they doing this?