A former Silicon Valley insider explains how MBA-style “spreadsheet management” is breaking software—and why it’s making tech, AI, and everyday products worse.

Darryl Campbell is a former tech industry insider who spent 15 years in Silicon Valley at companies including Amazon and Uber and at early-stage startups. He’s the author of Fatal Abstraction: Why the Managerial Class Loses Control of Software.

• What “managerialism” is and how MBAs took over tech
• Why software moved from serving users to extracting value
• Industrial-era management vs. internet-scale systems
• Boeing 737 MAX, Uber self-driving, and systemic risk
• Enshittification and the decline of product quality
• AI hype, weak ROI, and incentives to do harmful things
• Monopoly power, captured regulation, and why markets don’t self-correct
• Whether real innovation has slowed since the 1970s
• What comes next: backlash, regulation, or a paradigm shift

• The “managerial class” optimizes for financial metrics that don’t capture safety, quality, or real-world harm.
• Industrial-era management worked better because physical constraints forced slower feedback and respect for expertise.
• Software removes constraints: you can ship instantly at global scale, so errors and incentives can become catastrophes.
• Enshittification is a predictable outcome when monopoly power + financial targets replace user value.
• AI is under extreme financial pressure (huge capex vs. limited revenue), which encourages risky monetization.
• Traditional checks—shareholders, competition, regulators—often fail against near-monopolies.
• Meaningful improvement may require a broader public backlash or a major “paradigm shift.”

• “Anything, literally anything, is permissible as long as it makes you more money.”
• “It’s impossible to ignore… the only way to stay current is to pay us $200 a year for the rest of your life.”
• “It feels like we’re in a black and white phase right now, and I’m really interested to see what the color phase afterward looks like.

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