Charles Head has climbed the ranks of Fairmont Hotels to land at the Fairmont Orchid in Hawaii where he leads a big team who delivers exceptional service to the guests. Charles' team - he calls them his "ohana" which roughly translates to "family" - is selected to work at the Fairmont based on their service skills which Charles and his leadership group uncover through assessments and, most importantly, personal interaction. It's a plum job in an extraordinary location and Charles is at the top of his game.