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With the explosion of ecommerce comes the explosion of returns. Walmart, Amazon and Target ask customers to keep some of their returns for free rather than clogging their logistics systems with the hassle of low-value, no-resale merchandise costing the industry $550 billion a year. What if this policy becomes as standard as free shipping? Listen to Robin Lewis and Shelley E. Kohan, chief strategy officer for TRR, as they caution the industry not to go down this rabbit hole.

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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.