Marco Zwanenburg is a service technician from Naples Luxury Imports and is also one of the founding members of the Fixed Ops Roundtable.

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What we discuss in this episode:

1. Marco understands the importance of service technicians and departments in the community. It's not just about fixing vehicles, it's about making sure that ambulances run, and that firetrucks are available and ready — something that we tend not to think about from day to day.
2. On the retail side of the business, there was a lot of conversation about how supply shortages really affected ones ability to sell vehicles, overlooking the fact that it also meant technicians in many areas were completely overworked. 

Listen to the episode featuring Marco Zwanenburg for even more insights!

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Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

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Thanks, Marco!

Connect with Ted Ings and the Fixed Ops Roundtable:

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3. Center for Performance Improvement