Harrie Vollaard, Head of FinTech & Innovation at Rabobank discusses 'Exploring the potential of artificial intelligence'.

• How will AI help to serve our clients better?

• What will the impact be on the workforce?

• How can AI help assess customers’ credit worthiness and cut down operational risk?

• Making banking more secure: how can AI help beat cyber-criminals and fraudsters?

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In this panel discussion, industry leaders discuss: 'Preparing for a new era of open banking'.

• What is being done to ensure that PSD2 is being adopted smoothly and coherently?

• Open APIs: empowering banks to securely and rapidly enhance digital offerings

• In what ways will regulation change the way banks build relationships with their clients?

• How will open APIs encourage healthy collaboration and competition in retail banking?

• What other initiatives can be undertaken to encourage open banking?

• To aggregate or to be aggregated: harnessing the potential of open APIs

• Where should banks be looking to for new partnerships and opportunities?

With:

Wolfgang Strobel, Chief Operating Officer, Fidor Bank

Vanesa Casadas, Economist, Digital Regulation, BBVA Group

Charles McManus, Chief Executive Officer, ClearBank

Menno van Leeuwen, Innovation Lead, New Business Development, Moneyou

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Vanesa Casadas, Economist, Digital Regulation of BBVA Group discusses 'Understanding the implications of PSD2'.

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Industry leaders discuss 'Inspiring transformation from the top down'.

• What are customers demanding of banks today?

• How best can senior management foster innovation within the bank?

• What initiatives can be undertaken amongst employees to encourage change?

• What can banks learn from large tech firms such as Google and Amazon?

• FinTechs: friend or foe?

• Assessing the impact of PSD2: what are banks doing to prepare?

• Finding new sources of revenue: succeeding in an increasingly turbulent environment

• What will the retail banking industry look like in 2020?

With:

Jarosław Mastalerz, Chief Operating Officer, mBank

Birte Quitt, Group Head of Retail Strategy, Erste Group Bank AG

Milko Hascher, Chief of Digital Transformation, Cariparma

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Wolfgang Strobel, Chief Operating Officer of Fidor Bank discusses: 'Together more money: integrating customers, partners and suppliers to a better banking model'.

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Jarosław Mastalerz, Chief Operating Officer of mBank's Opening Keynote addresses: 'Redesigning the retail bank.'

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Senior representatives take part in the Panel Discussion: 'Predicting the pace of change: imagining the POS experience of tomorrow':

• How rapidly will contactless payments take off across Europe?

• What comes next? Will the need for a card ever completely disappear?

• Predicting future device innovation: what role will the IoT play?

• How can POS providers stay up to date in the digital world?

• Mobile and wearable devices: will payments ever become ‘mobile-only’?

With:

John Staunton, Co-Founder & Chief Executive Officer, Countr

Chris Kangas, Head of Contactless and NFC Product Management, Europe, Mastercard

Joanna Erdman, Director, Card Business Development, mBank

Sasa Skrgic, Group Retail Strategy - Cards and Payments Projects, Erste Group Bank AG

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Brody Buhler, Global Managing Director, Post and Parcel Industry Group at Accenture discusses 'The new delivery reality'.

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Industry leaders discuss: The new face of water.

• The reforms of a generation: is the industry prepared?

• Overcoming the data challenge: how far has the industry come?

• How have business strategies evolved through the range of market reforms?

• Is the industry likely to see further specialisation?

• What lessons can we draw from non-domestic competition when considering further reforms?

• Do water companies need to look to other industries for the skills to succeed in an open retail market?

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With:

Jo Mayes, Customer Operations Director, Business Stream

Sue Amies-King, Chief Executive Officer, Water Plus

Colin Skellett, Chief Executive Officer, Wessex Water

Ben Jeffs, Chief Executive Officer, MOSL

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Senior representatives take part in the Panel Discussion: 'Innovation and collaboration: moving towards instant payments':

• Why is creating an instant payments infrastructure important?

• How can Europe collaborate to ensure it catches up with the UK?

• Why could blockchain technology be so fundamental to instant payments?

• What are the barriers to blockchain’s more widespread use in payments?

• How can payments leaders work with blockchain start-ups to succeed?

• Forecasting the finish line: when will the industry be ready for instant payments?

With:

Javier Santamaria, Senior Vice President, Santander and Chairman, European Payments Council

Peter Poorthuis, Senior Sales Engineer, BitPay

Michal Szymanski, Vice President, Krajowa Izba Rozliczeniowa

Ignacio Terol, Deputy Head of Market Infrastructures Development, European Central Bank

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