…and it’s not a war either.
Mentioned in this podcast:
International Institute for Management Development
2018 Serial Switchers report
Harvard's article "What the Hell is Market Oriented?"
“Be Like Amazon: Even a Lemonade Stand Can Do It"
“Mr. Jenkins Told Me… Forgotten Principles That Will Grow Any Business.”
Every single employee, from the CEO to the receptionist, has to answer these questions:
- Am I making life better for our customer?
- Am I making this easier for our customer?
- When was the last time I talked to my customer about what they need from us?
- Do I even know what that is? Really?
- If I don’t know, how can I find out?
https://youtu.be/462jWF-P9Z8