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Most recruiters treat candidate experience as an afterthought. Nathan and Jett from Impact Talent have made it their competitive advantage.

In this episode of Confessions of a Recruiter, the co-founders of Impact Talent break down exactly how they've mastered candidate experience in one of Australia's most relationship-driven industries — insurance.

From the moment they make first contact to the final offer, Nathan and Jett share the frameworks, conversations, and mindset shifts that have helped them build a reputation where candidates actively want to work with them. We cover why setting clear expectations from day one changes everything, how they deliver honest feedback without burning bridges, the "accept on your behalf" close that transformed their offer success rate, and why pulling a candidate from a process is sometimes the most powerful thing you can do.

If you've ever lost a placement at the offer stage, had a candidate ghost you, or struggled to stand out in a crowded market — this episode will change the way you operate.

Impact Talent specialises in placing insurance brokers, claims managers, underwriters, and loss adjusters across Australia.

Do not miss this episode!

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