Join Medico-legal advisers, Dr John Dale Skinner and Dr Sarah Jarvis, together with GP partner, Dr Charlotte Jones as they discuss common challenging scenarios with patients. Topics include types of challenging behaviour, and what may be causing this, grounds for removal from practice lists and the processes to follow.

At the MDU, we know how important reflection is after an adverse event. It can make huge difference to the outcome of a member's case.

In this podcast, our head of advisory services Dr Caroline Fryar, medical ethicist and barrister Dr Daniel Sokal, and GP trainee Dr Laura Hulmes, discuss the following points:

• what reflection really means• how to begin the process and prepare a reflective statement

• how reflecting can make a huge difference in helping to minimise future complaints

• how you can ultimately gain insight from your reflections. 

MDU medico-legal advisers Dr Jerard Ross and Dr Udvitha Nandasoma discuss common questions relating to the GMC's new guidance on decision making and consent. 

In this podcast, we explore the essential skills needed for video consultations, the barriers and possible pitfalls, as well as techniques that have served us well when consulting remotely.

Recognising issues and taking initiative with peers to present solutions to enhance the workplace.

Recognising common reasons why patients might suggest a doctor has inappropriately examined them, the importance of communication and why chaperones and good record keeping are crucial to defending allegations.

Recognising the key issues and symptoms that surround the diagnosis and treatment of recurring migrainous headaches from a GP perspective, and when to consider additional help to prevent things being missed.

Using the six Ps to recognise the warning signs of sudden onset acute limb ischaemia. Looking at high risk areas and patients.

Welcome to the MDU podcast! In this episode, our medico-legal advisers Ellie Mein, Sissy Frank and Edward Farnan talk about writing a response to a complaint from a patient. Using a fictional scenario based on real MDU cases, they discuss how to navigate the perils and pitfalls that can surround responding to complaints.

Visit themdu.com/guidance-and-advice for more information.

For Q&As from this podcast please visit

https://www.themdu.com/guidance-and-advice/podcasts-and-videos/writing-a-complaint-response