Your metrics should guide you in getting better results not leave you feeling like you’re on a rollercoaster. If you’ve ever jumped to conclusions, wanted to get to the root cause and never found one, or want to lead your team so they use data to make improvements then this week’s episode is for you.

 

In this week’s podcast episode we discuss Measures of Success by award-winning author, Mark Graban. You’ll learn how the measurement techniques in it can help you stop overreacting to every up and down in your performance metrics so you can spend more time making more improvements to your system.

 

Mark Graban is an author, speaker, and consultant. Mark is the author of the book Lean Hospitals and is co-author of a second book, titled Healthcare Kaizen. Both books are recipients of the Shingo Professional Publication and Research Award. His most recent book is Measures of Success: React Less, Lead Better, Improve More. Mark is the host of many podcasts including “My Favorite Mistake.” 

Be one of the first 10 listeners to claim your free book. Visit www.mfrall.com/MarkGraban