Join AK Stout and Deb Evans as they chat with Michelle Rowan, COO of Franchise Business Review. Franchise Business Review (FBR) is a market research company in the franchise space. They specialize in franchisee satisfaction, validation and customer validation. FBR helps franchisors benchmark and strengthen their brands, and help interested franchise buyers identify quality franchises to invest in, and make the process easier to connect with franchisees and find reliable satisfaction information.