In episode 39, Stefanie and Jason discuss the importance of capturing email addresses and why it's critical for eCommerce companies. Below is an outline that we used for our Podcast on email automation and shopping cart abandonment for eCommerce.
Important Resources referenced in podcast:
Klaviyo
MailChimp
Constant Contact
Sumo Email Capture
Email Marketing ROI Stats Importance of Collecting Email Addresses:
Being able to capture email addresses on eCommerce site (or any site) is very important
With eCommerce, you’re often paying money to get people to your site (Google Ads, Facebook ads, etc). So, you want to get their email so that even if they don’t convert you can try to convert them later.
We used SUMO for the past 5 years which is awesome, but recently switched when we switched our email marketing company, since they also had a solution for this.
Have been using MailChimp for DW since we launched in 2016
Strategy has always been to send a limited amount of emails (around 2 per month).
When we started out, Stef would spend hours putting together emails but we quickly realized that we got the best results when keeping them simple.
So, we started sending out about 2 emails per month with a 20% off sale and the results were amazing.
We were lucky that we were able to send out sales, as these did extremely well for us. Any other content that we tried (blogs, etc), didn’t yield great results.
As we continued growing, we realized that there was a lot of money left on the table from customers that we weren’t capturing, but we never found a great solution to do what we wanted to do.
We tried several different plugins for shopping cart abandonment, purchase reminder emails, but none of them functioned properly or looked good.
Recently we switched to Klaviyo, which is much more advanced than something like MailChimp.
Shopping Cart Abandonment
Browse Abandonment → When someone is looking at a product on your site but they never actually make it to the checkout page, can email them about the product they were looking at
Anniversary emails → gift for 1 year anniversary with DW
Birthday emails → Send gift card on customer birthdays
Loyalty Program emails → Letting people know they have points they can use so they make purchases
Replenishment Reminders → If someone hasn’t shopped in 3 months, remind them they may be running out of their products
Subscription Automations → If someone has shopped for an item multiple times but never signed up for a subscription, you can suggest they sign up