In this episode of the Media Voices podcast Mathew Ingram, media writer for the Columbia Journalism Review, explains why publishers need to take a more human approach to their memberships, the role of platforms in disrupting those relationships, and whether 'trust' is a meaningful metric.

In the news round-up the team try to spy a way that regulation of the tech platforms could ever work. We also discuss the closure of yet another celebrity gossip magazine, and what Immediate Media's purchase of BBC Good Food says about both companies' priorities. One Media Voices team member records the episode from Frankfurt, one from a car park, and the other from a dressing gown.