MGAA Conversations

By Managing General Agents’ AssociationBusiness Non-Profit

MGAA Conversations episodes

January 05028: Why Insurance Matters More Than Ever: A Deep-Dive with The ABI
In this episode of MGAA Conversations, MGAA CEO Mike Keating sits down with Hannah Gurga, Director General of the Association of British Insurers (ABI), for a wide-ranging discussion on the state of the UK insurance market in 2025.
They explore the industry’s resilience in the face of extreme weather and cyber incidents, regulatory cost pressures, changes arising from the latest Government Budget, the importance of improving claims handling, and the future of talent in the sector. Hannah also shares ABI initiatives supporting diversity, skills development, and leadership — and highlights the value MGAs gain from being part of the ABI ecosystem.

Key Quotes
“Risk is our business. Insurance has a critical role in strengthening the UK’s resilience.”
“Claims are where the promise of insurance is tested.”
“We need smart regulation — not deregulation — to deliver better outcomes for consumers and firms.”
“Purpose runs through the DNA of the insurance industry.”
“There are very few careers that offer more meaning than insurance.”
“Ad hoc data requests may be a small cost on paper, but they are hugely disruptive for firms.”

Resources
The ABI - Home | ABI
MGAA - Managing General Agents' Association - MGAA

About the Guest
Hannah Gurga leads the ABI, representing the UK’s general insurance and long-term savings industry. Under her leadership, the ABI champions regulatory reform, supports market resilience, drives progress in diversity and inclusion, and promotes innovation across the sector.
With experience across Government, financial services and global policy roles, Hannah is a respected voice on insurance market dynamics, regulation, consumer outcomes, and the future skills the industry needs. She is also passionate about purpose-driven careers and broadening entry pathways into insurance.
About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
31 min
December 08, 2025 027: Championing the Next Generation: Building Talent, Visibility & Engagement in the MGA Market
In this special episode of MGAA Conversations, host Mike Keating sits down with Jack Harding—Underwriter at Tokio Marine Kiln and Chair of the MGAA Next Generation Committee—to explore how the next wave of talent is shaping the MGA market and wider insurance industry.
Jack reflects on the committee’s evolution, the importance of refreshing membership to keep perspectives current, and the role that MGA leaders and sponsors play in enabling Next Gen initiatives. He also explores how the insurance industry can improve its attractiveness to young talent, shifting the perception from “falling into insurance” to actively choosing a future in it.
Jack offers a first look at plans for 2026, including growth of the mentoring programme, learning and development events, industry collaboration, outreach to schools and universities, and support for early-career professionals in areas like leadership, wellbeing, personal branding and technical knowledge.

Key Quotes
“Our mission is to represent and empower the voices of the next generation across the MGA market.”
“I'd love for insurance to become an industry that people hope to get into — not one they simply fall into.”
“Engagement, development and visibility are the pillars we build everything on.”
“We want people to feel proud to say, ‘I work in insurance,’ and excited about the opportunities ahead.”
“Engagement is the key — don’t hesitate to show up, get involved and reach out.”

Resources
MGAA Next Generation - https://www.linkedin.com/showcase/mgaa-next-gen/posts/?feedView=all
MGAA website – https://mgaa.co.uk/committees/next-gen/
Mental Health in Business – https://mhib.co.uk/

About the Guest
Jack Harding is an Underwriter at Tokio Marine Kiln and the Chair of the MGAA Next Generation Committee. With more than a decade of industry experience, Jack is a passionate advocate for empowering early-career professionals and promoting insurance as an exciting and rewarding career path. Through his leadership, the Next Gen Committee continues to expand learning, collaboration and engagement opportunities for emerging talent across the MGA market.

About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
24 min
November 24, 2025026: London Market Group CEO Caroline Wagstaff on Insurance Growth, Regulation & Young Talent
In this episode of MGAA Conversations, Mike Keating is joined by Caroline Wagstaff, CEO of the London Market Group (LMG), for a wide-ranging discussion on the health, competitiveness, and future of the London insurance market.
Caroline explains how the LMG acts as the collective voice of brokers, insurers, and Lloyd’s businesses, working with government and regulators to promote the market’s global strength. She reflects on the market’s robust performance, continued international growth, and the importance of maintaining the UK’s competitiveness amid global competition.
A passionate advocate for new talent, Caroline highlights the LMG’s pioneering initiatives to make specialty insurance a destination career for young people. She shares the success of the Lime Street Festival, a vibrant event designed to showcase the industry’s opportunities, and outlines plans to expand entry-level hiring through shared talent pools and apprenticeship programmes.
The conversation also touches on the LMG’s ongoing engagement with regulators to improve proportionality in oversight and the introduction of a new UK captive regime — all part of ensuring that the London Market remains innovative, competitive, and fit for the future.
“Our role is to speak up for the London Market — to make sure we’re fit for the future and recognised for our global contribution.”
“We can’t rest on our laurels. There are people out there who’d like a bit of our lunch.”
“Every year there’s a new generation of 17-year-olds who’ve never heard of insurance — so we have to keep telling our story.”
“You can’t make short-term decisions without understanding the long-term consequences. Hiring young people is an investment in our future.”

Resources
London Market Group (LMG): www.londonmarketgroup.co.uk
London Insurance Life: www.londoninsurancelife-lmg.com
MGAA (Managing General Agents’ Association): www.mgaa.co.uk
Follow LMG on LinkedIn
Follow MGAA on LinkedIn and X (Twitter)

About the Guest
Caroline Wagstaff is the Chief Executive Officer of the London Market Group (LMG), which represents the combined interests of brokers, insurers, and Lloyd’s market participants.
A seasoned communicator and industry leader, Caroline is known for her strategic advocacy work on behalf of the London Market — from regulatory engagement and government relations to championing initiatives that attract new and diverse talent into the sector.
She is particularly passionate about positioning the insurance industry as a force for social good and an exciting, long-term career destination for young professionals.

About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
21 min
October 13, 2025025: Independent but Connected: How Ryan Gill Is Steering Bspoke into Its Next Chapter
In this episode of MGAA Conversations, host Mike Keating speaks with newly appointed Ryan Gill, CEO of Bspoke Group, following the company’s acquisition by NFP. Ryan shares how Bspoke will operate “independent but connected” under its new ownership, his outlook on market softening, regulation, diversification, broker partnerships, and the evolving role of AI and automation within MGAs. He also outlines his 12-month vision as CEO — aiming to cement Bspoke as the UK’s leading niche and specialist MGA while empowering his team to thrive.
Key Quotes
“Independent but connected — that’s how we’ll run under NFP.”
“We will not chase prices down. Discipline is critical through the cycle.”
“Diversification isn’t accidental — we built Bspoke that way by design.”
“A lot of what people call AI is actually just automation. We’re taking a measured, sustainable approach.”
“AI should remove the noise so our people can focus on higher-value work.”
Resources
Bspoke Group — https://bspokegroup.com
MGAA — https://www.mgaa.co.uk
NFP — https://www.nfp.com

About the Guest — Ryan Gill
Ryan Gill is the CEO of Bspoke Group, a specialist MGA platform operating across niche and non-standard insurance sectors. Appointed following Bspoke’s acquisition by NFP, Ryan leads the group’s strategy of disciplined diversification, market agility, and people-focused innovation. With a commitment to speed, service, and solutions, he is steering Bspoke to become the UK’s leading niche and specialty MGA.

About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
20 min
September 29, 2025024: Culture, Partnerships and Innovation in a Changing Market with Mike Crane
In this episode of MGAA Conversations, Mike Keating, speaks with Mike Crane, SME & Specialty Director at AXA UK. They explore AXA’s long-term approach to growth, the role of delegated authority, the importance of culture and partnerships, and how technology is reshaping insurance. Mike shares his insights on navigating challenging market conditions, balancing efficiency with empathy in claims, and the opportunities for MGAs to innovate and diversify.
Key Quotes
“The culture and passion within AXA are what really set it apart – that’s hard to replicate.”
“We’re playing for the long term. It’s about choosing the right business, with the right partners, who share our ambitions.”
“If you compromise on price and quality, you get into a mess very quickly.”
“AI is already helping us reduce friction in processes, but in claims we must protect the human touch.”
“Diversification is key – the MGA portfolio should complement, not duplicate, the core business.”
“Strong partnerships aren’t just about transferring responsibility. It’s also about us becoming a better, more efficient partner.”
Resources
MGAA – Managing General Agents' Association - MGAA
AXA UK - AXA Insurance Quotes and Claims | AXA UK

About the Guest
Mike Crane is the SME & Specialty Director at AXA UK, responsible for delegated authority, financial lines, specialty, and SME portfolios. With a career spanning senior roles across the insurance industry, Mike brings deep experience in underwriting, strategy, and leadership. His focus is on building strong, long-term partnerships, maintaining underwriting discipline, and leveraging technology to improve both operational efficiency and customer outcomes.

About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
34 min
September 15, 2025023: Brokers, Branches & Big Deals: Inside the Industry with Howden’s CEO, Consumer & Local Commercial
In this episode of MGAA Conversations, host Mike Keating sits down with Kelly Ogley, CEO of Howden Consumer and Local Commercial, to explore the current state and future of broker distribution in the personal lines insurance market. The conversation touches on branch network trends, the role of scale and specialism, MGA-broker partnerships, regulation, and the importance of diversity and inclusion in the industry. Kelly shares her leadership perspective on adapting to ongoing market shifts, innovating for customer needs, and empowering the next generation of women in insurance.
Key Quotes
“We can't rest on our laurels—we’ve got to be looking for the next innovation.” Kelly Ogley
“Scale matters, but it’s not everything. Brokers with a real USP and client focus can thrive.” Kelly Ogley
“Clients want choice. Not everyone wants a fully digital experience.” Kelly Ogley
“It's okay to be yourself but be your best self with practice. Be authentic and build your network.” Kelly Ogley
“We’ve got more to do on gender diversity, but the progress and conversations we’re having today wouldn’t have happened when I started.” Kelly Ogley
Resources and References
Howden Group: www.howdengroup.com

About the Guest – Kelly Ogley
Kelly Ogley is the Chief Executive Officer of Howden Consumer and Local Commercial. She leads a wide-ranging portfolio that includes Howden’s personal lines, private client services, and its commercial business via a 117-branch network across the UK. With nearly four decades of experience in insurance, Kelly has held leadership roles across M&A, operations, and strategic transformation. A passionate advocate for diversity and inclusion, Kelly actively mentors young talent and supports initiatives to increase female representation in the industry.
https://www.linkedin.com/in/kelly-ogley-135a99107/

About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
24 min
September 01, 2025022: Bridging the Surety Gap: Chris Davies on Innovation, Regulation & Talent
In this episode of MGAA Conversations, host Mike Keating sits down with Chris Davies, Group Chief Executive Officer at DRS Bond, to explore the highly specialised world of surety bonds and the niche MGA market. Chris provides a candid and in-depth look at how DRS is responding to a capacity gap in the UK construction and real estate sectors, how macroeconomic and political uncertainties impact the industry, and why attracting mid-career talent is becoming an urgent issue across insurance.
From the post-COVID and Ukraine-war bond capacity squeeze to the regulatory challenges facing MGAs, Chris delivers both strategic insight and actionable commentary. The conversation also touches on the importance of innovation, diversity, and stability as critical ingredients for shaping a bright future for the MGA and surety communities.

Key Quotes
“Surety is a bit of an oddball in insurance — which suits me fine, because I am too.”
— Chris Davies
“We're only going to deal with investment-grade providers — that's now the bare minimum in surety.”
— Chris Davies
“The biggest burning issue at C-suite level right now is the shrinking talent pool between 30 and 49. We’re all fishing in the same, small pond.”
— Chris Davies
“Innovation doesn’t always mean reinventing the wheel — sometimes, it’s about doing things differently and better than anyone else.”
— Chris Davies

Resources & Mentions
DRS Bond - www.drsbonds.co.uk
MGAA – www.mgaa.co.uk

About the Guest: Chris Davies
Chris Davies is the Group CEO of DRS Bond Management, a specialist surety bond MGA focused on construction and real estate SMEs in the UK. With decades of experience in financial services, insurance, and governance, Chris brings a strategic and disciplined approach to underwriting, regulation, and leadership. His career spans executive roles in compliance, corporate governance, and MGA formation.
https://www.linkedin.com/in/drschrisdavies/

About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
22 min
June 23, 2025021: Partnership in Practice: How Zurich, Plum and Brown & Brown Are Redefining MGA Collaboration
In this episode of MGAA Conversations, Mike Keating, CEO of the MGAA, is joined by David Nichols of Zurich and Clive Nathan of Brown & Brown to explore what makes a capacity relationship successful over the long term.
Their candid discussion reveals how clarity, communication, and commitment underpin their capacity partnership. From structured claims oversight and forensic performance reviews to managing change and avoiding friction during onboarding, David and Clive offer a masterclass in collaboration between insurer and MGA.
The episode also reflects on moments of tension, transparency in problem-solving, and the importance of mutual understanding during acquisitions and contractual transitions. Listeners will walk away with practical advice and a clearer view of how capacity relationships can be built—and sustained—for the long haul.

Key Quotes
Clive Nathan, Brown & Brown
"You can't have a healthy relationship without some really healthy tension in it—it makes both sides better."
"We've used the Zurich model as a template for others... it’s a discipline that pays off."
"This isn't about 20 lawyers sitting in a room. It's about how you and I move forward."
David Nichols, Zurich
"If I wanted to play hardball, I could have stood behind the contract... but the relationship is more important."
"Even with a great onboarding process, there’s always a risk of overburdening oversight—you have to be alert to it."
"We need to protect what the MGA does well and not erode that with misapplied controls."

Resources
Zurich Insurance UK
Brown & Brown Europe
Managing General Agents’ Association (MGAA)

About the Guests
David Nichols
David is Head of Retail at Zurich Insurance UK, with extensive experience in underwriting, claims, and distribution leadership. He is known for his measured, collaborative approach to MGA relationships and strategic oversight.
Clive Nathan
Clive leads Brown & Brown UK and Ireland, bringing decades of leadership in broking and MGA businesses. Under his direction, Brown & Brown has expanded significantly through both organic growth and strategic acquisitions.

About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
39 min
June 09, 2025020: Future-Focused and People-Led: AXA’s Journey Toward Sustainable Growth with Joel Markham, AXA UK
In this engaging episode, Mike Keating, CEO of the MGAA, speaks with Joel Markham, Director of Schemes and Delegated Authorities at AXA UK. The conversation explores AXA’s forward-thinking approach to talent development, its commitment to collaboration, and how it's leveraging technology to meet evolving industry needs.
Joel shares insights on cultivating new talent, investing in long-term partnerships, building a culture of inclusion, and how AXA is positioning itself to lead in areas like cyber, specialty, and cross-selling. Listeners will get a candid look at what makes AXA’s approach to delegated authority both strategic and deeply human.

Key Quotes
“We undersell the breadth of careers that you can have in the insurance industry.”
“We want people to say, ‘I wouldn't have expected AXA to do that.’ That’s the kind of innovation we’re aiming for.”
“Diversity of thought is just as critical as any other kind of diversity in building the future of our sector.”
“We're still investing in talent, even when market cycles change—that's a strategic commitment, not a trend.”
“The fuel for our industry is human connection—we just need to be brave enough to open the door.”

Resources
MGAA – Managing General Agents' Association
AXA UK
AXA Initiatives Mentioned:
Data and AI Academy
Prevent and Protect (MLP product)
Apprenticeship and Talent Development Programs
Group for Autism, Insurance & Neurodiversity (GAIN)
About the Guest:

Joel Markham is the Director of Schemes and Delegated Authorities at AXA UK. A passionate insurance advocate, Joel leads efforts to create long-term, trusted partnerships in the MGA space. With a background in underwriting and leadership, he champions innovation, talent development, and diversity, all while ensuring AXA continues to be a reliable and future-ready capacity provider.
Joel Markham | LinkedIn
About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
36 min
May 27, 2025019: Rethinking the MGA: How Pine Walk Balances Freedom with Discipline with Rinku Patel
In this episode of MGAA Conversations, host Mike Keating speaks with Rinku Patel, CEO of Pine Walk Capital, about the firm's innovative platform model for MGAs. Founded in 2017 and backed by Fidelis, Pine Walk provides experienced underwriters with the infrastructure, support, and operational freedom to launch and scale underwriting businesses. Rinku discusses how Pine Walk blends entrepreneurial freedom with robust capital backing, their approach to governance and risk, and what sets their platform apart in the evolving MGA landscape.

Key Quotes
“We give entrepreneurs real freedom — underwriting freedom and operational support — but we do so in a way that’s disciplined and governed.”

“We’ve created a structure that’s not only attractive to underwriters but also gives confidence to capacity providers and regulators.”

“Our model is very different. We take real ownership of the businesses we back — they carry our name, our compliance standards, and our risk management culture.”

Resources
Pine Walk Capital
Website: https://www.pinewalkcapital.com/
Fidelis Insurance Group – Pine Walk's strategic parent company
Website: https://www.fidelisinsurance.com/

About the Guest
Rinku Patel is the CEO of Pine Walk Capital, an MGA platform launched in 2017 with backing from Fidelis Insurance. With a background in insurance, investment, and operations, Rinku leads Pine Walk’s mission to empower underwriters through a supportive, well-governed infrastructure that combines entrepreneurial freedom with institutional-grade standards.
LinkedIn: https://www.linkedin.com/in/rinkupatel

About the Host:
Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets.
He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020.
Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters.
Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/
38 min

About MGAA Conversations

From the publisher's feed

Welcome to MGAA Conversations, the latest addition to the podcast world, hosted by Mike Keating, CEO of the Managing General Agents Association. In this exciting new series, we delve into all things related to the rapidly expanding MGA (Managing General Agent) landscape. With a diverse array of guests from within the insurance industry and beyond, our aim is to explore the challenges, opportunities, and personalities shaping the MGA community.

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MGAA Conversations

MGAA Conversations episodes

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