Michael Virardi

Seán, is no stranger to success. He is a Professor of Marketing and Change Management at one of the top business schools in the world, IMD Business School, and also the Dean of IMD MBA.   Seán has just released his new book, "The Customer Copernicus" (https://www.thecustomercopernicus.com/), and we are very fortunate to be amongst the first to discuss about it. The book is centered around how to become - and stay - customer-led.

We are every fortunate to host Nicolle Paradise on the eleventh episode of The Customer Experience Show™.  Nicolle is a SaaS (Software as a Service) executive with over fifteen years of experience architecting, measuring, scaling, operationalizing, and transforming rapid-growth organizations. Her expertise in Client Outcomes (Customer Success, Client Experience) has delivered revenue growth to global startups and multi-billion-dollar organizations, yielding measurable value for clients, profitability for shareholders, and inspiring employees.  Nicolle is a Board Advisor and Investor, the former Head of Audience Experience @ TEDx San Francisco (now, a New Yorker), and has traveled to all 7 continents.   She finds Antarctica chilly and intends to be the first person to win a game of Uno from space!

Joey Coleman is the Chief Experience Composer at Design Symphony, a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, non-profits, government entities, and Fortune 500 companies.

Stavros Ioannou is the CEO at Grant Thornton Cyprus