Joey Coleman answers the question: Do you think that customers will take advantage of our empathetic approach? i.e. the customer is aware of the situation and will seize the opportunity.

Joey Coleman is the Chief Experience Composer at Design Symphony, a customer experience branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients include individual entrepreneurs, start-ups, small businesses, non-profits, government entities, and Fortune 500 companies.

Bob is the co-founder and director of Intelligent Disobedience Leadership in Australia. Bob specialises in advanced leadership techniques

Denise Lee Yohn is the go-to expert on brand leadership for national media outlets, an in-demand speaker and consultant, and an influential writer.

Shep Hyken is a customer service and customer experience (CX) expert, an award-winning keynote speaker and New York Times and Wall Street Journal, bestselling author.

Jeffrey Gitomer is an American author, professional speaker, and business trainer, who writes and lectures internationally on sales, customer loyalty, and personal development

Join the distinguished Wharton Professor Jonah Berger and myself to learn how to be  Catalyst.

Micah Solomon is a hands-on customer service consultant, keynote speaker, and trainer, and one of the world's leading experts on customer service, company culture, and the customer experience. Considered to be “the customer service turnaround expert,” he’s been named by The Financial Post as “The New Guru of Customer Service Excellence.”

www.michaelvirardi.com

We are very fortunate to be joined by Jim Kalbach, the Chief Evangelist, of a San Francisco company that has managed to close a $118 million Series B round of funding in August 2020.  Lots of people are visual learners, and with many people working remotely now, it is not as easy to collaborate. Enter MURAL. Mural has defined itself as the leading visual collaboration platform and that helps companies accelerate the adoption of imagination at work and beyond work.  If you are a facilitator, business unit manager or simply an entrepreneur that wants to plan, brainstorm and evaluate outcomes, this is an episode you can't miss out on.