Mind the Threshold

By Jonathan McDonald

Navigating the world of hospitality can have its challenges, but it can also be very rewarding given the right approach. Over the years, I've practiced and refined several techniques that I have found... more

· Business

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FAQs about Mind the Threshold:

How many episodes does Mind the Threshold have?

The podcast currently has 7 episodes available.

Mind the Threshold episodes:

May 01, 2026 Episode 5: Relationships
What makes someone choose you, trust you, and come back? It’s not just what you offer, it’s how you connect. This episode dives into the power of relationships in hospitality and how genuine human connection turns guests into lasting advocates.

Available on Apple Books: Mind the Threshold

Follow on Instagram: @mindthethreshold

...more
6min
April 24, 2026 Episode 4: Story & People
Every business has a story, but not every business knows how to tell it. This episode explores how your purpose turns into a real, lived experience through your people, your values, and the details that make your brand stand out.

Available on Apple Books: Mind the Threshold

Follow on Instagram: @mindthethreshold

...more
5min
April 17, 2026 Episode 3: Lead with Purpose
Amenities don’t create loyalty. Purpose does. In this episode, we unpack why meaning matters more than metrics and how great brands build lasting emotional connections.

Available on Apple Books: Mind the Threshold

Follow on Instagram: @mindthethreshold

...more
5min
April 10, 2026 Episode 2: The ‘Handshake’
Before a guest ever walks through your door, they’ve already formed an opinion. In this episode, we break down the ‘handshake,’ the moment where your brand either lives up to expectations or falls short, and why those first few seconds matter more than you think.

Available on Apple Books: Mind the Threshold

Follow on Instagram: @mindthethreshold
...more
6min
April 04, 2026 Episode 1: Hospitality
Hospitality isn’t just about service, it’s about making people feel seen. In this episode, we break down how genuine human connection can transform simple interactions into meaningful experiences that build trust, loyalty, and lasting impact.

Available on Apple Books: Mind the Threshold

Follow on Instagram: @mindthethreshold
...more
5min
April 01, 2026 Introduction
What do childhood memories, Walt Disney World, and elevator grates have in common? In this episode, I share the moments that shaped how I see hospitality and why the smallest details often say the most.

Available on Apple Books: Mind the Threshold

Follow on Instagram: @mindthethreshold
...more
5min
April 01, 2026 Trailer
Throughout this series we will explore the best methods and practices for effectively managing the guest experience.

Available on Apple Books: Mind the Threshold

Follow on Instagram: @mindthethreshold

...more
3min

FAQs about Mind the Threshold:

How many episodes does Mind the Threshold have?

The podcast currently has 7 episodes available.