In this episode, we are joined by Jim Peyton, Manager of the FST5 Crisis and Resource Line and a retired Detroit firefighter-paramedic, and by Ryan Kilyanek, a line supervisor with experience in corrections and behavioral health response. Together, they provide a clear look at what happens when someone calls the line and who is on the other end of the phone. Through their perspectives, the conversation explains the line’s purpose, who should consider calling, and what callers can expect when they make contact. We discuss how confidentiality is handled, how call priority is determined, and how callers are connected to peer support, clinicians, education, and other appropriate resources. Jim and Ryan also address common misconceptions that prevent people from reaching out, including stigma, fear of career impact, and the belief that the line is only for emergencies. They explain that many calls involve stress, sleep disruption, difficult incidents, or family concerns rather than an immediate crisis. The discussion also highlights that immediate family members can contact the line directly for guidance, education, and help navigating available services. This episode focuses on how the line serves as a trusted entry point into a broader system designed specifically for Michigan’s frontline community.
Minds on the Frontline Podcast is brought to you by the Frontline Strong Together 5 Program. FST5 provides streamlined access to behavioral and mental health services, as well as crisis resources for Michigan’s frontline workers and their families. NEED HELP NOW? If you are a frontline worker in Michigan or an immediate family member experiencing any crisis, whether work-related, substance abuse, depression, relationships, finances, or other challenges, reach out by calling 1-833-34-STRONG or visit FST5.org for more information.
Minds on the Frontline is available on all podcast platforms and YouTube.
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