If you would like to learn more about Action Plans, take a look at our article at www.mindtools.com/action-plans It can be easy to overlook key steps even when we are working on simple day-to-day tasks. These projects, although small, are still important. That's why it's crucial that we take care to complete them efficiently and effectively. Action Plans are a great tool that you can use to help you plan out these small projects. They can help you to work through each task that you need to do to complete your project in a sensible and systematic way, so that no key steps are missed. So, if you want to complete your projects successfully, take a look at this video.

Learn more about Porter's Value Chain at www.mindtools.com/porters-chain Discover strategy expert Michael Porter's model to help you to identify and maximize value in your organization. Learn about Primary and Support activities and sub-activities, and how they affect each other. And reduce the costs of creating value, so that your profit margin can grow. Enjoy watching and sharing!

If you want to learn more about how you can build a positive team take a look at our article at www.mindtools.com/build-positive-team Being part of a positive team can sometimes make all the difference. Not only can it improve your morale, enthusiasm and your well-being, but it can also drive productivity and collaboration in the workplace. The first step to building a positive team is to lead with positivity. This video can show you how you can do just that by following four key steps.

For further tips on how to deal with unhappy customers, check out our article at www.mindtools.com/unhappy-customers Many of us have had to deal with unhappy, angry or frustrated customers at some point. But knowing how to help customers through these situations can be the difference between losing a client forever or solidifying a business partnership. This video takes you through a number of steps that will help you to deal with unhappy customers calmly and effectively. It will also show you how you can use these difficult situations in a positive way, so that you can learn from them and, hopefully, avoid similar issues in the future.

To learn more about how to break free from procrastination take the quiz, at www.mindtools.com/are-you-a-procrastinator Have you ever put off a task that you know needs doing? Perhaps you have a mountain of work and just don't know where to start? Or you keep getting distracted by other things. It can be easy to procrastinate, even when we know we really should be getting on with our work. But it can also be hard to recognize when we're doing it. So if you want to finally break free from procrastination, watch this video and find out the three steps you can use to do just that!

To learn more about Better Public Speaking, see the article at www.mindtools.com/public-speaking Develop the skills and confidence to deliver your message clearly, calmly and effectively, through engaging your audience, ensuring you practice and review, coping with nerves, and watching your body language. Watch and enjoy this Mind Tools video about Better Public Speaking!

To learn more about learning styles, see the article at http://www.mindtools.com/pages/article/mnemlsty.htm Sometimes learning something that seems to be quite simple can actually turn out to be quite hard - ou can be overwhelmed by key ideas or information. This can happen if your learning style, or preference, doesn't match that of your instructor or learning materials, When you know what your learning style is, you can use it to make your learning more successful. To find out more, watch this video!

To learn more about determining which direction your career should be going in, see the article at http://www.mindtools.com/pages/article/newCDV_97.htm. Everyone has particular talents that they enjoy using, that make people respond well to them, and that make the world a better place. The process of uncovering those talents, and the professional aspirations and purpose that go along with them, begins with finding the essential "you," continues with identifying the career that enables you to make good use of your talents, and progresses with pinpointing specific jobs you want and preparing yourself to get them. For more on how to find your career direction, watch our video!

To learn more about active listening, see the article at http://www.mindtools.com/CommSkll/ActiveListening.htm? Listening is one of the most important skills you can have. Being able to do it well has a positive impact on all aspects of your life, including how effective you are at work. Research suggests, however, that we only remember 25-50 percent of what we hear, meaning that we could be missing important messages. Practicing "active listening" is a good way to improve your listening skills. You make a conscious effort to hear what the other person is saying, by paying close attention to them and not allowing yourself to be distracted. Watch our video to find out more!