In this episode of Minerva Meets, I sit down with Casey Boggs of ReputationUs to explore what happens when a cyber incident becomes more than a technical problem, it becomes a reputation decision.

We move beyond incident response checklists to talk about the part leaders often underestimate: communication, trust, and public perception. Casey shares how reputation risk shows up in real life, the early missteps that can escalate damage, and what organizations can do ahead of time to respond with clarity without creating confusion or fueling the narrative. He also introduces practical frameworks leaders can use immediately, including Up–Inside–Out communications and the 3 C’s: clarity, coordination, and credibility.

This episode is a must-listen for leaders who want to protect trust, prepare their teams, and respond confidently when the pressure is on.

Key Takeaways:
✅ Why cyber incidents feel personal and why that changes stakeholder reactions
✅ How to communicate under pressure using the Up–Inside–Out approach
✅ What reputation recovery looks like after the incident is “over”

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• To learn more about working with Minerva, visit ⁠⁠⁠Minerva Consulting⁠⁠⁠.
• Contact us at ⁠⁠⁠[email protected]⁠⁠.⁠
• Find Minerva on ⁠⁠⁠LinkedIn⁠⁠⁠.
• Learn more about the host, ⁠⁠⁠Sonal Chandler⁠⁠⁠.
• Learn more about our guest, Casey Boggs & ReputationUS.

In this episode of Minerva Meets, I sit down with Thiago Ferreira of Elevate AI Consulting to explore the human side of enterprise AI adoption.

We move beyond AI tools and marketing claims to discuss what organizations are actually grappling with today training employees, setting governance, evolving org charts, and responding to growing pressure to prove AI ROI. Thiago shares what he’s seeing across large enterprises, including why transparency matters for adoption, how new AI roles are emerging, and which ones may fade as AI matures.

This episode is a must-listen for leaders navigating AI strategy, workforce enablement, and responsible AI adoption at scale.

Key Takeaways:
✅ Why AI training is critical to realizing ROI
✅ How governance and innovation can coexist
✅ What new AI roles are taking shape inside enterprises

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• To learn more about working with Minerva, visit ⁠⁠Minerva Consulting⁠⁠.
• Contact us at ⁠⁠[email protected]⁠⁠.
• Find Minerva on ⁠⁠LinkedIn⁠⁠.
• Learn more about the host, ⁠⁠Sonal Chandler⁠⁠.
• Learn more about our guest, Thiago Ferreira

In this episode of Minerva Meets, I sit down with Zach Pastko and Loren Allston of W. Capra, a consultancy helping organizations transform through technology, data, payments, security, and customer experience.

Together, we unpack what business transformation really looks like in an AI-driven world and why so many companies are stuck between curiosity and real impact. We explore the fundamentals: strategy, data readiness, infrastructure, governance, people, and how leaders can build momentum with smart early wins rather than racing toward the shiniest AI tools.

Zach and Loren share insights from retail, payments, and the convenience/energy sectors, highlighting where AI is creating lift today and how executives can prepare their organizations for what’s coming next.

Key Takeaways:
✅ Why AI success begins with clear strategy and defined outcomes and not experimentation alone.
✅ How data readiness, governance, and infrastructure shape an organization’s true ability to use AI.
✅ Why employee upskilling and change management determine whether AI adoption sticks.

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• To learn more about working with Minerva, visit ⁠Minerva Consulting⁠.
• Contact us at ⁠[email protected]⁠.
• Find Minerva on ⁠LinkedIn⁠.
• Learn more about the host, ⁠Sonal Chandler⁠.
• Learn more about our guests, Zach Pastko & Loren Allston.

In this episode of Minerva Meets, I sit down with Mike Kintz, President of Wingman Payments, to talk about a part of your business that often flies under the radar, how you get paid.

Payment processing isn’t just about moving money; it’s a core part of your cybersecurity and compliance footprint. Mike explains where small and mid-sized businesses often run into trouble, from hidden fees and chargebacks to PCI compliance, and how the right setup can protect both revenue and reputation.

We also discuss how AI is transforming fraud detection and risk management, and why pairing technology with trusted service makes all the difference.

Key Takeaways:
✅ Why payment processing is part of your security and compliance program, not just back office
✅ PCI compliance made simple: annual questionnaires, quarterly scans, and avoiding penalty fees
✅ How to spot and negotiate creeping rate increases
✅ Where AI helps today, from fraud detection to 3-D Secure chargeback protection

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• To learn more about working with Minerva, visit ⁠⁠Minerva Consulting⁠⁠.
• Contact us at ⁠⁠[email protected]⁠⁠.
• Find Minerva on ⁠⁠LinkedIn⁠⁠.
• Learn more about the host, ⁠⁠Sonal Chandler⁠⁠.
• Learn more about our guest, ⁠Mike Kintz.

In this episode of Minerva Meets, I sit down with Rachael Narel, Ph.D., CISA, Employee Engagement and Productivity Practice Manager at Interlink Cloud Advisors.

Together, we move beyond the Microsoft Copilot hype and focus on how to roll it out successfully and turn AI potential into everyday productivity.

We dive into the essentials like data quality, security and access controls, change management, and AI literacy. Rachael shares how organizations can prepare both their technology and their people, why Copilot isn’t plug-and-play, and what steps truly drive adoption across teams.

Key Takeaways:

✅ Why Copilot success depends on people, process, and technology, not just licenses
✅ How to prepare your data and governance structure for AI-powered work
✅ The change management practices that help users adopt Copilot with confidence
✅ Practical use cases that save time across HR, marketing, sales, and project management

PTO Prompt:

Summarize my emails, Teams messages and channel messages between [Start Date] and [End Date]. List action items in a dedicated column. Suggest follow-ups if possible, in a dedicated column. The table should look like this: Type (Mail /Teams /Channel) | Date |Topic | Summarization | Action item | Follow-up. If I have been directly mentioned, make the font of the topic bold.

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• To learn more about working with Minerva, visit ⁠Minerva Consulting⁠.
• Contact us at ⁠[email protected]⁠.
• Find Minerva on ⁠LinkedIn⁠.
• Learn more about the host, ⁠Sonal Chandler⁠.
• Learn more about our guest, Rachael Narel.

In this episode of Minerva Meets, I sit down with Terry Keating, a seasoned executive who has led companies through major technology shifts. Together, we cut through the AI noise and focus on what really matters: how leaders can drive adoption with confidence.

We dive into the essentials: mindset shifts, modeling the right behavior, involving end users early, and building trust with AI tools. Terry shares why reframing AI as part of a long line of business evolution, not a disruptive threat, helps organizations embrace change, improve processes, and stay competitive.

Key Takeaways:
✅ How to shift the leadership mindset so AI feels approachable, not intimidating
✅ Why involving end users early drives adoption and reduces resistance
✅ Practical ways to build trust with AI tools while keeping human oversight in the loop

***

• To learn more about working with Minerva, visit Minerva Consulting.
• Contact us at [email protected].
• Find Minerva on LinkedIn.
• Learn more about the host, Sonal Chandler.
• Learn more about our guest, Terry Keating.

In this episode of Minerva Meets, I interview Jon Hobbs, a patent attorney and CEO of IP Solution. We discuss how patents apply to software, AI, and cybersecurity, clarifying common misconceptions and the impact of legal cases like Alice v. CLS Bank.

Jon explains the patenting process, its importance for startups, and how patents can boost company valuation and attract investors. The conversation also covers fostering innovation within organizations and practical tips for securing intellectual property. The episode explains patents, emphasizing their strategic value in technology-driven businesses.

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To learn more about working with Minerva, visit our online home at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Minerva Consulting⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Contact us at⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠⁠

Find Minerva on⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Learn more about our guest, Jon Hobbs and IP Solution.

In this episode, I’m joined by Mike Wilson, CTO at Interlink Cloud Advisors to talk about Microsoft 365 Copilot, what it is, how it works, and why businesses are paying attention. We dive into how Copilot integrates directly into tools like Word, Excel, Outlook, and Teams to help users draft emails, summarize meetings, generate reports, and more, all with the help of AI.

Mike brings years of expertise in workflow automation and productivity tech, helping us break down what’s hype versus what’s helpful. We also cover key considerations like licensing and cost, what it takes to roll this out effectively, and why data privacy and security can’t be an afterthought.

If you’re exploring AI for your business, this episode offers practical insight into real use cases, change management strategies, and how tools like Copilot can give you a competitive edge. From implementation tips to employee training, we cover what it really takes to turn AI potential into everyday productivity.

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Uber productivity prompt mentioned in the episode:

Copilot, I'd love your help on wrapping up my day and preparing for tomorrow. Please name the first section: Today. Can you please write a short paragraph of my work today and separately list tasks that came from my meetings? Also highlight important things from my email based on your analysis. In the next section named: Your Meetings Tomorrow, can you please help me with an overview of my meetings tomorrow. Create a table and list who organized themeeting and add details of the meeting. Please also show the category you would place that meeting (personal, internal, external or traveling) in and add any important things I need to know about the meeting. Please show me what % oftime I am spending on the different categories in a list. In the last section named: Get Prepared, please write a small summary and brief me on all the important things I need to know to make tomorrow a productive day and please suggest when I should consider taking breaks.

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To learn more about working with Minerva, visit our online home at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Minerva Consulting⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Contact us at⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Find Minerva on⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Learn more about our guest, Mike Wilson and Interlink Cloud Advisors.

In this episode, I invited William West and Steven King, co-founders of Protect Schools, to discuss how AI is being used to transform school safety. We explore how their technology turns passive surveillance systems into proactive security tools alerting educators in real time to incidents like fights, falls, or the presence of weapons.

Steven shares his perspective as a parent and edtech professional, while William reflects on the moment that sparked his mission, being on a college campus when a nearby shooting occurred. Together, they explain how Protect Schools was born out of a shared desire to make a difference.

This episode is a must-listen for anyone curious about the real-world impact of AI on safety and how we can move from reactive responses to proactive prevention.

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To learn more about working with Minerva, visit our online home at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Minerva Consulting⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Contact us at⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Find Minerva on⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Learn more about our guests, William West and Steven King.

In this episode, I invited Jim McNamara, President and CEO of 8 Penny Labs, to discuss the competitive challenges faced by small and medium-sized businesses (SMBs) in the digital landscape. We explore how technological advancements, particularly AI, are reshaping competition and customer expectations.

Jim emphasizes the importance of innovation, strategic planning, and leveraging offshore resources. He advocates for a mindset of "failing fast" to foster resilience and adaptability. This episode provides valuable insights for SMBs on integrating AI and digital tools to stay competitive and meet evolving customer demands.

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To learn more about working with Minerva, visit our online home at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Minerva Consulting⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Contact us at⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Find Minerva on⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Learn more about our guest, Jim McNamara and 8PennyLabs.