In this episode, I sit down with Elisa Silverglade, Director of Intelligent Automation at Techromatic, to break down the key differences between artificial intelligence (AI) and automation, two technologies that often get mixed up.

Elisa shares her expertise on how automation improves efficiency, particularly in the legal sector, while I explain how AI goes beyond automation by analyzing data, recognizing patterns, and making predictions.

We also debunk common myths about AI and automation replacing jobs and provide practical steps for SMBs looking to adopt these technologies strategically. Whether you’re considering automating repetitive tasks or leveraging AI for decision-making, this episode will help you understand how to get started.

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To learn more about working with Minerva, visit our online home at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Minerva Consulting⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Contact us at⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Find Minerva on⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Learn more about our guest, Elisa Silverglade and Techromatic.⁠

In this episode, I invited Gregg Knepper, President of Integrated Coverage Group, to discuss the critical topic of cyber insurance and what every small business needs to know it.

Gregg emphasizes the necessity of cyber insurance for businesses of all sizes, debunking myths that small businesses are not targets for cyber attacks. He explains the differences between standard business policies and standalone cyber insurance, highlighting the importance of proactive cybersecurity measures to qualify for coverage.

The episode also covers the evolving application process and the need for businesses to stay informed about emerging cyber threats and best practices.

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To learn more about working with Minerva, visit ouronline home at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Minerva Consulting⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Contact us at⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Find Minerva on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Learn more about our guest, Gregg Knepper and Integrated Coverage Group.

In this episode, I interview Tom Cates, founder and president of The Brookside Group and Encompass CX. The discussion centers on customer experience (CX) and the impact of artificial intelligence (AI) on it.

Tom, with nearly 30 years of expertise in customer retention and loyalty, explains that CX is shaped by all customer interactions and their comparisons with competitors. He emphasizes the importance of perception, managing customer expectations, and becoming a trusted advisor. Tom also discusses how AI can enhance customer interactions, providing deeper insights for sales teams to improve customer relationships and loyalty.

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Contact us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Find Minerva on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.⁠

Learn more about our guest, Tom Cates. Encompass-CX.

Welcome to the Season 1 Recap of Minerva Meets! In this milestone episode, host Sonal Chandler reflects on the incredible insights and expert guests who made 2024 unforgettable—and sets the stage for what’s ahead in 2025.

📌 What You’ll Learn in This Episode:

🌟 Looking Ahead: 2025 and Minerva Minutes

This season wouldn’t have been the same without the incredible insights from our expert guests:

🎧 Listen Now and join Sonal as she celebrates the journey so far and previews what’s next.

💌 Get in Touch:

In this episode, I sit down with Walter Anderson, a seasoned vCISO and maritime cybersecurity expert, to explore the unique challenges and opportunities in securing global shipping and logistics.

From real-world cyber threats to future-proofing with emerging technologies, we discuss the critical role of cybersecurity in protecting maritime operations and the global economy.

Tune in for an insightful and engaging conversation about safeguarding one of the world's most vital industries!

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To learn more about working with Minerva, visit our

 Contact us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

 Find Minerva on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

 Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about our guest, Walter Anderson, PortSecure Cyber Security

In this episode, I sit down with Shawn Flynn, a

From streamlining operations to enhancing

Tune in for a fascinating and fun conversation

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To learn more about working with Minerva, visit our

Contact us at ⁠⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Find Minerva on ⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about our guest, Shawn Flynn, The Silicon Valley Podcast

In this episode of Minerva Meets, I’m joined by

Trenelle shares her insights on how XDR enhances threat detection, strengthens security operations, and helps

Anyone curious about cybersecurity will gain valuable insights from this episode on how to stay protected in an increasingly complex digital world.

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To learn more about working with us, visit our

Contact us at ⁠⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠⁠.

Find Minerva on ⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠⁠.

Learn more about our guest, Trenelle Pierce & Cytellix.

In this episode, I'm joined by a panel of three distinguished experts: Chris Harrison, Keith Richard, and Byron de Jesus, to break down the recent CrowdStrike outage. Each guest offers their unique insights into the incident.

Together, we unravel what happened, why it occurred, and most importantly, what lessons can be learned. The episode underscores the importance of being prepared, no matter the size of your organization and emphasizes the critical need for Disaster Recovery (DR), Incident Response (IR), and Business Continuity (BC) plans.

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To learn more about working with us, visit our online home at ⁠⁠⁠⁠⁠⁠⁠Minerva Consulting Inc⁠⁠⁠⁠⁠⁠⁠.

Contact us at ⁠⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠⁠.

Find Minerva on ⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠⁠.

Learn more about our guests:

In this episode, I have the pleasure of hosting Joanie Connell, Ph.D., President of Flexible Work Solutions. Our conversation dives into AI Mediated Communication and the evolving dynamics of Human-to-AI Interactions.

Dr. Connell brings her expertise to the forefront as we explore the ethical challenges and considerations surrounding AI technologies. We also examine the powerful impact of persuasive technology on our daily lives.

Whether you're a business leader, IT professional, or simply curious about AI, this episode is a must-listen for anyone interested in the ethical and practical implications of AI in our modern world.

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To learn more about working with us, visit our online home at ⁠⁠⁠⁠⁠⁠Minerva Consulting Inc⁠⁠⁠⁠⁠⁠.

Contact us at ⁠⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠⁠.

Find Minerva on ⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠⁠.

Learn more about our guest, Joanie Connell, Ph.D.

In this episode, I'm joined by Cathy Miron, CEO of eSilo, a renowned expert in the realm of data protection and cybersecurity. Together, we delve into the intricacies of Governance, Risk, and Compliance (GRC) and explore how businesses can effectively navigate this critical landscape.

Cathy shares her vast experience in helping organizations protect their data, ensuring they meet compliance standards while managing risk. We discuss the fundamentals of GRC and provide practical tips for getting started.

Whether you're a business leader, IT professional, or simply interested in cybersecurity, this episode offers valuable insights and actionable advice to strengthen your GRC practices.

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Links referenced in this episode: 

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To learn more about working with us, visit our online home at ⁠⁠⁠⁠⁠Minerva Consulting Inc⁠⁠⁠⁠⁠.

Contact us at ⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠.

Find Minerva on ⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠.

Learn more about the host, ⁠⁠⁠⁠⁠Sonal Chandler⁠⁠⁠⁠⁠.

Learn more about our guest, Cathy Miron