In this episode we brought on Isaac Major who is currently the VP of Customer Solutions at Quantanite. Outsourcing is very useful and an important step in expanding a business beyond certain bounds, but there can be many questions and misconceptions about it and how it works. Isaac says you gotta have someone to manage the relationship with your outsourcing partner/teams, and then from your partner’s side you want to have a business manager as well.

About Quantanite 2:57
Some of the trends they’re seeing in outsourcing 4:00
Staying in control 5:43
Technology they tend to use 7:51
Where does the outsourcing occur? 10:30
Customer retention 13:29
If you’re considering outsourcing 16:44

“In the present, the number one thing your customers care about the most when it comes to your support staff is time. How long do they have to wait to get this resolved?” 9:12