Episode Summary

This week we’re looking at how to improve public services. How can bureaucracies best be managed to deliver positive outcomes? Does compliance get in the way of building trust between citizens and governments?

Episode Notes

The state of public services is a pressing issue both in the UK and globally. News headlines are frequently dominated by stories of chronic failures and acute crises. In response, politicians often propose solutions involving more targets, tighter rules, and increased oversight. When confronted with challenges, their instinct is often to exert more control.

A new book challenges this approach, suggesting that such responses may (at least in some cases) be counterproductive. It argues that bureaucrats can often perform at their best when they are trusted with greater autonomy, encouraged to develop and apply their own expertise, and supported in collaborating with colleagues toward a shared mission. Despite this, the book acknowledges that managing for empowerment comes with significant challenges.

The book, Mission Driven Bureaucrats, is written by Dr. Dan Honig, Associate Professor of Public Policy in the UCL Department of Political Science and School of Public Policy, who joins us on the podcast today.

Mentioned in this episode:

Mission Driven Bureaucrats. Empowering People To Help Government Do Better, by Dan honig

UCL’s Department of Political Science and School of Public Policy offers a uniquely stimulating environment for the study of all fields of politics, including international relations, political theory, human rights, public policy-making and administration. The Department is recognised for its world-class research and policy impact, ranking among the top departments in the UK on both the 2021 Research Excellence Framework and the latest Guardian rankings.

Show Contributors

Dan Honig

Alan Renwick

Transcript link:

https://ucl-uncovering-politics.simplecast.com/episodes/mission-driven-bureaucrats/transcript