Mission Qualfon

On this episode, we talk to Eric Rothert, VP of Operations, about his career journey and becoming a part of the Qualfon family.  As someone who has been through multiple acquisitions, hear how his experience with the Qualfon/Dialog Direct transition was different than the rest. Acquisitions are a staple of our industry and this episode highlights how Qualfon does it differently.

On this episode, we talk to Qualfon’s Chief Person Officer, Mike Jossi. Listen in as we discuss the meaning of his title, why Qualfon has both a Mission department and a Person Office, and how they co-exist in a spirituality aligned company. You will learn these answers and more about our mission and what makes us the best company to work for.

This week we have three special guests who introduce us to their home country, Guyana. Listen as Luanna Persaud, Country Director, and Operations Directors, Sherwin Welcome, and Rawle Toney share the history of Qualfon in Guyana and what makes this location an attractive business opportunity for our customers and their clients.

#BPO #Careers #Callcenter #Guyana

A common theme of working in the BPO industry is that rarely anyone starts out thinking it will be a lifelong career. On this episode of the podcast, join us in reliving Qualfon’s VP of Operations and Client Relations, Angel Posada, rise from call center agent to an international executive. 

Marisol, Jeremy, and Angel discuss climbing the corporate ladder and important roles within the BPO industry.

Does your organization have a six-sigma initiative that is pulling you away from getting your job done?  Learn how Qualfon integrates six-sigma practices into our leadership toolbox to save time versus take up time. Qualfon University has dedicated an entire team to building programs for continuous improvement benefiting both our employees and clients. Hear from Al Barrenechea, Director of Qualfon University, as he walks listeners through the various programs available to Qualfon employees, including Supervisor Training, Six Sigma Green Belt Certification Programs, STRIDES Values Training and more. Discover how his team paves the way for leadership development creating a solid foundation for leaders to become better mission leaders and mentors.

What does it mean to be a company with a heart? Qualfon is driven by the principles of our mission to Be The Best and Make Each Person’s Life Better. On this special episode of Mission Qualfon, you will meet Maricarmen Gonzalez, Board Member and spouse of Alfonso Gonzalez, our Founder, and Chairman. Hear how her family answered the call to work each day in pursuit of Qualfon’s mission to improve the life of every one of our employees, their families, and the communities where we work. Find out how the Gonzalez’ children became part of the Qualfon team to ensure our mission carries on for generations to come.

Ever wonder what qualities or traits it takes to become a successful project manager? Being a project manager is like being a conductor; you are coordinating an orchestra made up of many different instruments working together to get to the end goal. On this episode of Mission Qualfon, Tracy Flanigan, Project Manager at Qualfon, discusses the importance of teamwork, internal collaboration and a mentor/mentee program in a project management role. Hear about her recent projects, including a playbook for COVID-19 Safety at Work and Work-at-Home (WAH) agents, both vital to the success of the organization moving forward. Come learn the ins and outs of project management and the skills it takes to get a standing ovation at the end of your performance (project).

Are you familiar with Qualfon? Do you know what the term BPO means? If you answered no to either question, this is the podcast for you. Hear from Mike Marrow, Chief Executive Officer, as he gives listeners a masterclass on the evolution of the BPO industry, including the history of Qualfon. Hear from three BPO veterans as they dive into the ins and outs of the industry as it relates to people, processes, and technology.