Mission Qualfon

There is a lot to consider when exploring a new outsource provider, but how important is cultural alignment when selecting a new BPO? Hear from Kristi Walsh, VP of Client Relations at Qualfon, as she speaks to the importance of cultural alignment within an organization and how it ties back to employee engagement and client satisfaction. Qualfon’s culture and mission programs are critical to driving performance for our clients because well-trained and engaged agents provide better performance. Learn how we strive to be the best for our clients and make each person’s life better.

Most companies, including BPOs, have a mission statement that demonstrates their core values, but do they have a dedicated Mission Office, including a Chief Mission Officer? Qualfon does! On this episode of Mission Qualfon, Roberto Sanchez Mejorada, Chief Mission Officer of Qualfon, describes his commitment and dedication to the Qualfon mission to be the best and make each person’s life better. Learn how the five pillars of our mission program (Care@Work, Learn@Work, Fun@Work, Give@Work, and Communication@Work) ensure we help as many people as possible pursue their total vocation.

Does your enterprise employer own a business school or offer education and skills development opportunities to both you AND your families? Qualfon does! On this episode of Mission Qualfon, you will learn about the education opportunities available through Qualfon’s Learn@Work program, promoting continuous improvement, skills development, and higher education. Lyman Baete, Manager of Higher Education at Qualfon, shares some of the programs developed for our employees, including our career path program, skills development courses offered through LinkedIn Learning and the opportunity to earn a bachelor’s or master’s degree through our Rochat School of Business. Hear how these programs are encouraging each employee to become the best version of themselves.

In this episode of Mission Qualfon, you will hear from one of our most tenured and loyal employees, Kim Carr. Hear about Kim’s 16-year journey with Qualfon, as she successfully advanced from an agent to a dedicated Director of Client Relations for one of our most strategic accounts and largest online e-retailer. Learn how Qualfon’s education, training, and continuous improvement programs help ensure each person has a chance to pursue their total vocation, in life and at work.

In this episode of Mission Qualfon, you will hear from Qualfon’s SVP of Integrated Solutions, Ian Jones, speak about Qualfon’s Integrated Marketing Solutions line of business including data analytics, digital communications, on-demand print and fulfillment services. Also hear how Ian’s impression of the Mission has impacted him in his short time at Qualfon and how it differs from other large corporations he’s worked for in the past.

On the first episode of Mission Qualfon, you will hear from Qualfon’s CEO, Mike Marrow, speak about a topic that he’s very passionate about – mentorship. Find out what makes a good mentor, hear from his very own mentee, and learn what we’re doing as company to make each person’s life better.