One size does not fit all: Why UcaaS is not the right approach for every business.
“It’s all about keeping all of those (Mitel) end users happy by being relative and innovative,” says Nick Riggott, Mitel’s UK Country Sales Director, “… but our entire model is about our partners.” In this podcast, Riggott describes a process that combines a focus on the needs of the customers while maintaining a strong channel community. Mitel is a name that almost everyone in telecom is familiar with, while the company’s products and services are installed or are being accessed, around the world. In contrast to some approaches, Mitel has carved out a diverse approach to economic and technological change. In this podcast we learn that Mitel’s one size does not fit all approach means that Mitel is supportive of channel partners whose customers are in the migration journey at their own speed and with their own unique needs. Riggott notes that the new demands of hybrid working might be best served by focusing on the outcomes of the solution. This leaves room for choice and allows the customer and their channel partner vendors, to choose just the right mix of products and services to deliver consistent worker, agent and customer experiences, security, mobility, and consistency. We learn that Mitel is committed to customers adopting Teams. “It’s not a one size fits all.”
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