On this episode of the Scouting For Growth podcast, Sabine VdL talks to Monica Eaton who embodies resilience and strategic foresight.

This conversation covers: origin stories and multifaceted skills, tackling ecommerce pitfalls, business strategies and ethical practices, and predicting the future and human capital.

KEY TAKEAWAYS

• Part of being an entrepreneur is deciding of who you want to be and who you want to affect, and it becomes a journey of constant trial and error, but the dots never connect in the way you anticipate. My vision with Chargebacks911 was to be the next eBay and I failed my way to success in international business.
• I became an expert at chargebacks not because I loved it but because it was unavoidable. I started getting calls from the merchant providers that we did business with, even the ones that closed down my account because I had too many chargebacks. They asked me to give advice on the challenges they were having. So, I set up a website as a consultant.
• I’m believe in exposing people from all walks of life to technology if they like it or not. I had no interest in computer programming at school. But one of the high schools I attended didn’t have arty subjects to enroll in, so I was forced into 2 computer programming courses, I found I had an aptitude for it and I fell in love with it.
• Any problem you’re solving in business is a combination of reorganising what currently is, creating an environment where you look outside the box, and figuring out the formula for success.

BEST MOMENTS
‘It was either lose my business or figure out what the source of the problem was and solve it.’
‘It feels good to be on the other side and rant at someone about the problems you’re having, but it feels even better to actually help someone.’
‘Solving problems is a form of art, it’s creative.’
‘With technology the impossible is possible, it just takes a little bit longer.’

ABOUT THE GUEST
Monica Eaton, a successful entrepreneur since her teenage years, exited her first business before turning 20. This marked the beginning of a multifaceted career, and she is now a key leader in transformative business initiatives. In 2011, she founded Chargebacks911 to address a market gap, evolving it into a high-impact solution for online merchants. Today, Chargebacks911 is an industry frontrunner, known for delivering accountable outcomes. Monica also launched Fi911, providing tech-centric solutions for chargebacks and merchant lifecycle management, aligning with her vision for a seamless and scalable payments industry.

https://monicaec.com/

ABOUT THE HOST

Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. 

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