The world is riddled with uncertainty and challenges. We can let the uncertainty crush us or let the uncertainty propel us.

One way to use uncertainty to propel us is to lead with humanity by giving grace, empathy, and understanding to the people around us.

Monica Pool Knox knows how critical leading with humanity is.

Monica Pool Knox oversees LivePerson's global human resources strategy — including leadership development, organizational effectiveness, talent management, total rewards, talent acquisition, people operations, and DEI — and focuses on continuing to align compassionate and ethical AI as a foundation of LivePerson's culture. She has extensive experience leading HR organizations and strategies to attract, develop, and retain world-class talent within high-performance companies.

Prior to joining LivePerson, Pool Knox led human resources for a global workforce of over 8,000 focused on cloud and AI at Microsoft. She has held executive HR positions at Twitter, Sony, CBS Interactive, PepsiCo, The Walt Disney Company, and Verizon. Pool Knox serves as a Board Director of Swedish Health Systems and on the Board of Howard University's School of Communications. She earned her MBA from the University of Texas at Austin and B.A. from the University of California, Santa Barbara.

In this episode, Monica shares her story, and what made her the leader she is today.

Listen to this episode and learn about:

• Monica giving credit and thanks to people who've hurt her (5:03)
• Figuring out the intentions of others (10:54)
• Leading with humanity (14:29)
• Managing complexities (17:15)
• Creating lasting change when times are tough (19:19)
• Using gratitude to overcome difficult times (22:45)
• Passing on wisdom (28:51)
• Monica's gratitude for her dad (33:43)
• We all have the choice (38:51)

Links

• Connect with Monica on LinkedIn - https://www.linkedin.com/in/monicapoolknox
• LivePerson - https://www.liveperson.com
• Watch the video - www.747club.org/blog/747-conversations-with-monica-pool-knox