Eric Burgoon, Chief Lending Officer, Lake Michigan Credit Union talks about Installing a Permanent Hybrid Working Environment. Highlights include: why install hybrid working; how was hybrid working implemented; what were the goals and standards established and what are the results so far. Eric has been in the mortgage industry for 18 years and you will enjoy listening to this very timely topic.

Jared Maxwell, Consumer Direct Sales Division Leader & VP, Embrace Home Loans discusses Preparing for Lower Volumes in Consumer Direct. Highlights include: emphasize talent selection; follow up is key with consumers; connecting with your purpose; define your strategy and focus on the basics. Jared has been in the mortgage industry for 19 years and you will learn some key pointers to navigate the environment.

Steve Capen, Real Estate Agent and Licensed Mortgage Broker at Keller William Realty talks about Selling to Top Realtors: What works in today’s marketplace. Highlights include: setting expectations correctly; no surprises is key; give great service; develop better relationships with listing agents and get referrals from best realtors. With Steve being both a real estate agent and mortgage broker, he provides an unique perspective on today’s housing and mortgage markets.

Paul Gigliotti, COO of Pinnacle Home Loans and CEO & Co-Founder of Axis Lending Academy discusses Increasing Diversity, Equity and Inclusion at your Mortgage Company. Highlights include: diverse workforce generates diverse production; trend is to deepen relationships with technology; connection economy and thinking outside the box is critical in this ever changing environment. You will enjoy listening to Paul talk about his program for diverse learners to be educated and equipped for operations roles in the mortgage and lending industry.

S.A. Ibrahim, retired CEO at Radian and GreenPoint Mortgage, talks about the Future of Consumer Lending: 10 Years from Now. Highlights include: the importance of embracing change internally and externally; greater control by consumer is a big change; consumers want best offer and easy access and companies need to think like their borrower. S.A. has over 40+ years leadership experience in fintech sectors. He currently is advisor and angel investor focused on socially responsible tech startups. You will enjoy S.A.’s insightful comments about the future.

Kevin Neely, East Coast Sales Manager for GoPrime Mortgage, discusses his views on Rethinking Hiring Experienced Originators: Start a Rookie Program. Highlights include: the switch to purchase money; bring “new blood” to industry; processor assistant program and attitude and aptitude hiring. Kevin has been in the mortgage industry for over 10 years and you will learn some interesting tips on hiring.

John Marshall, President and CEO of Home ASAP, a Facebook Marketing firm for Realtors interviewed Pat Sherlock on Building a Purchase Business with Realtors. Pat discussed trends in mortgage banking including strategies lenders are doing in a hot real estate market with multiple bids for residential properties and best practices of top producers in developing business with Realtors.

Frank DiMaio, SVP, Director of Sales/Marketing at Univest on Hiring Virtually. Highlights include: importance of involved leadership; targeted approach—look for strategic match; make connections through LI, social media and texts; and holistic recruiting approach. Prior to Univest, Frank was with Wells Fargo and GMAC. Frank has been in the mortgage industry for over 20 years and you will learn some insightful tips on Hiring Virtually.

Andy Voyles, VP Area Manager at Bank of England Mortgage discusses Finding Relevance for Yourself. Highlights include: embracing a hybrid working model; decision made to move down the corporate ladder; enjoyment of working day to day with staff and deciding what you like and don’t like. Andy has been in the mortgage industry for over 20 years in many senior level positions. He now is taking a different path. You will enjoy listening to Andy tell you about his journey in making this new decision.

Taylor Stork, COO, at Developer’s Mortgage Company discusses the Best Practices for Managers in Delegating to their Staff. Highlights include: Assigning responsibilities with authority and ownership; work flow and human capital issues; coach and develop other people and key to delegation is teach back. You will enjoy listening to Taylor share is personal story and how he used delegation.