By implementing sweeping changes, businesses often think it’s possible to do better, to earn more, and have happier employees. So why does engagement prove so difficult and productivity so elusive? We speak to international businesswoman, author, interviewer, and TED speaker Margaret Heffernan about what business leaders can do to make big changes in the workplace using small steps, and what it means to embrace conflicts and mistakes.

See omnystudio.com/listener for privacy information.