MSP 1337 | Cybersecurity Education and Security Guidance

Incident Response Planning and tabletop exercises have been discussed on the show several times. However, how do you get culture adoption and buy-in from all staff? I sit down with Amanda Lachapelle of Auvik to talk about IR Games, how to do them, and the importance of doing them, not just internally but also with your clients.

A Discussion around the global proliferation of cybersecurity and technology events, noting regional differences, the heavy concentration of events in October, and the increasing overlap in topics and audiences. Chris and Henry Timm of Phantom Technology Solutions also reviewed the agendas and standout features of key events they plan to attend—PAX8 Beyond, Channel EMEA, and MSP Global—highlighting session themes, notable speakers, and unique elements shaping the month’s cybersecurity dialogue.

Pax8 Beyond EMEA 2025 is less than a week away, and I wanted to take a minute to talk about the cyber sessions. What Matt Lee, of Pax8, is doing (today's guest), specifically his AI and CTF session. We might drift a bit in our conversation and go down a deep rabbit hole when setting up a home lab on the cheap. Enjoy!

Using a framework to assess a client is a great way to baseline security and compliance. We explore the challenges, hurdles, and best outcomes when you look at who is responsible for different pieces. Some safeguards can only be implemented or addressed by the MSP. Other safeguards require the participation of both MSP and the client. Lastly, some safeguards require the client to lead. Jim Harryman of Kinetic Technology Group shares their approach to get the desired outcome.

At Channelcon25, I was able to capture a few of our members in some in-person interviews on different topics. Dustin Bolander of Beltex Insurance had some really interesting insights that I wanted to share before we get to cybersecurity month.

Identity is who we are, and it is constantly being subjected to many different threats. I sat down with Kristen Costagliola CTO at Syncro, to talk about the challenges and some of the solutions to help MSPs and their clients make good decisions about protecting their identity.

In the current threat landscape, one can easily become overwhelmed. I sat down with Noam Morginstin, founder of Exigence, to talk about realistic ways MSPs can begin building their Incident Response Plan and how to tackle successful Tabletop Exercises and prepare for resilience.

If you are an MSP, there is probably at least one tool in both the physical space and the digital space that you were just awestruck when you finally got your hands on it. I sit down with Charles Love of ShowTech Solutions to talk about some tools from the wayback days and how the tools today are in some ways truly transformational in how they save us time, make us more accurate, and help us take better care of our clientsIf you are a Managed Service Provider (MSP), you likely have experienced a moment of awe when you finally got your hands on a tool—whether it was in the physical realm or the digital space. I recently sat down with Charles Love from ShowTech Solutions to discuss some of the tools from the past and how today's tools are truly transformational. They save us time, enhance our accuracy, and allow us to provide better care for our clients..

How do you get your clients to take cybersecurity seriously? I sat down with Ann Westerheim of Ekaru to discuss strategies for helping MSP clients improve their cybersecurity posture.

Getting to compliance... Do you end up with more to do because you have the GTIA Cybersecurity Trustmark Assured? I sit down with Chase Griffin with ShowTech Solutions to talk about their experience and what has transpired since achieving Assured status and how that changed their outlook on improving their compliance to a standard and setting them up to be resilient.