MSP 1337 | Cybersecurity Education and Security Guidance

There has been a lot of buzz over the last 12 months surrounding the use of GenAI. We are all familiar with the likes of ChatGPT, Perplexity, and others, but what is the real value of AI when used correctly? I sat down with Alex Heublein of NETSURIT to talk about how they take an approach with their clients that involves democratizing AI and automation.

With ITN Secure right around the corner, I sit down with Matt Topper of ConnectWise to talk about Community. What does it mean to share in a community? Matt Topper and others at ConnectWise are bringing the community to their partners. GTIA and Tech Degenerates... Whether you are in a community, peer group, or part of an association, this is for you. When multiple groups come together to share, everyone benefits.

Over the years industry events have evolved. I remember the earily 2000s and it was very partner focused, Community, Vendors shared their roadmaps and you heard directly from those that were running the inititiatives. Join me as Charles Love of ShowTech Solution and I look at the changes and how we are seeing a glimplse at a new future of smaller micro events and more community.

Remember the first time you implemented an RMM tool? Did you buy a tool at a show to take advantage of the show special? Charles Love of ShowTechsolutions and I will walk through the history of vendor shows and discuss how much has changed as we approach 2025.

Tools galore, shiny object syndrome, must there be a tool for that? Then we get caught up in our day-to-day, and perhaps we forget about a tool or a tool feature, and we begin looking to solve another challenge. I get to sit down with Augie Staab of TD Synnex. We have a great discussion around right sizing your tech stack as an MSP and what it means to partner and work with organizations like TD Synnex to help fill in areas of your own MSP where you might lack expertise or are taking on a new client that has unique needs you don't want to pass up.

How many videos and quizzes have you taken to show your skills at avoiding phishing emails and other types of Business Email Compromise? Have you been shamed or had to watch additional training videos? I know that in our world of email overload, it isn't a matter of if, it is a matter of when we might fall for one of the masterfully crafted phishing emails due to AI and other trickery. Join me as I discuss this and more with Craig Taylor of Cyberhoot.

I recently had a chance to chat with Robert Smith of Intellisystems on what it means to be an MSP in today's Threat Landscape. Gone are the days of installation, configuration, and watching. Today, it is patch, patch again, be proactive, investigate, and educate. It is a 24/7/365. Take a trip with us down memory lane as Robert sets us up for what it means to be an MSP today. Intellisystems finished going through the GTIA Cybersecurity Trustmark, which has played into their future strategy.

GRC Tools seem to be coming out of the woodwork continuously. A few of them have been finalists in ConnectWise PitchIt over the past few years, and they are all unique in their own way. Recently, GTIA announced the addition of ControlMap, ComplianceScorecard, Sure-Shield, and others coming in to host the Trustmark. I wanted to get some perspective on why it is so important for MSPs working on their own cybersecurity maturity to do so using a GRC Platform. Thanks to Matthew Fisch of FortMesa, I think you will get a clear picture of why.

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MSSPs in the Healthcare vertical face many challenges and opportunities. I sat down with Russell Teague of Fortified Health Security to discuss providing Cybersecurity services in the healthcare space and how it stands out from other verticals. If you are an MSP or MSSP, this is a great opportunity to further explore unique service offerings.

Navigating Frameworks and implementing the controls and safeguards within can be quite daunting. I sit down with Matt Lee to talk through the taxonomy project that so many have worked on and how it helps break down expectations so that one can be successful. Without visuals, as this is a podcast, join us as we try to articulate verbally what this all means.