MSP After Hours

By Craig Willard

Whether you're a seasoned MSP veteran or just stepping into the captivating world of managed services, "MSP After Hours" is your source for compelling stories, expert advice, and unfiltered conversati... more

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FAQs about MSP After Hours:

How many episodes does MSP After Hours have?

The podcast currently has 20 episodes available.

MSP After Hours episodes:

January 31, 2024 Why MSP's do not sell Cybersecurity... and how to change that!
MSPs are struggling to sell Cybersecurity and I wanted to know why. So, I created a poll in a Facebook group seeking answers. While I didn't find the answers surprising, I did feel that the "reasons" MSP's are not selling cybersecurity are pretty easy to overcome, they just need to know how. In this video, that's exactly what I do.

Find this on Youtube
...more
20min
January 18, 2024 MSP staff-centric conversation with Eric Anthony of All Things MSP
MSP staff-centric conversation did not go as I thought it would. You really need to listen to Eric talk from a perspective he doesn’t often talk from. This is a very good deep dive! Enjoy!
Topics:
MSP employees and the level of RISK they represent along with the potential consequences of the access they have
Do you have the right staff?
How can MSP business owners and leaders communicate to their staff about risks they should be on the lookout for?
How can educating your staff turn into material for your clients?
Human motivation and how it affects education
Allow your staff to work from their strengths
When you have staff, you need to make sure you have … THIS..
What do you do when you have a staff member who performs their job well but will not ever go above and beyond?
The size of the business will change the dynamics of the person needed for a particular position
At what point do you need to debate your hiring process?
Sales and hiring have a lot more in common than you think
Hire Fast - Fire Faster
Know how to interview more consistently
The profound turning point in this conversation! Start Well, Finish Well!
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39min
November 17, 2023 What MSPs need to know about Cyber Insurance and how they can generate more revenue with it
Cyber liability insurance has created a really neat place for MSPs. In this episode, I discuss how to teach your clients about cyber insurance, what to look for, what to avoid, and how the MSP can generate more revenue through the utilization of cyber insurance.

Bonus material.. if you have never presented on Cyber Insurance, please feel free to utilize my template to get started..
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37min
October 31, 2023 Listen in on Justin T. Esgar and I talk “New York Style” about Acquisitions.
If you have never met Justin, he just does things his way… and he’s hilarious! From Puppeteering to how he F*’d up three (3) different
acquisitions, there is so much to be entertained with. It was a great time having Justin come on!

Find this podcast on Apple, iHeart Radio, Spotify and Google Podcast
...more
56min
October 11, 2023Digging in with Burak Sarac about all things MSP Operations
Burak joins me to discuss some hot topics surrounding the MSP industry.
Should you lead with IT support or Security in your prospecting conversations

How to arm yourself to decrease objections in the sales process

The truth about those 300+ per-user rates

What about site fees?

How to handle new projects for new clients

How to handle pricing adjustments (newly covered devices, users, and more) with your clients

How to include support in your managed pricing if you don't currently

How to handle billing changes

Why have a pricing strategy?
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1h 9min
October 05, 2023 Should you be doing pre-sales cybersecurity risk assessments?
Pre-sales cybersecurity risk assessments have been a hot topic lately. I'd like to share our experience of performing these assessments over the past 5 years and where we landed on this topic.

Find this podcast on Apple, iHeart Radio, Spotify and Google Podcast
...more
9min
September 15, 2023 MSP Legal Discussion and M&A Banter
Daniel Whitehouse, Esq., an MSP/Technology Attorney with Whitehouse-Cooper.com breaks down MSPs driving client policies, Agreements, Cyber Insurance applications, and even mergers and acquisitions. A must listen for IT Managed Service Providers
...more
51min
August 31, 2023 Discussing IAM, PAM, MFA and more with Nick Wolf
In this episode, I discuss IAM, PAM, MFA and more with Nick Wolf.
...more
29min
August 23, 2023 Fear-Bases selling and Cyber Insurance Banter with Art Gross
In this episode, I speak with Art Gross discussing Fear-Based selling, Experience-based selling and Cyber Insurance...

Send in a voice message if you have a topic you would like covered, feedback on the show or anything else for that matter!!

https://podcasters.spotify.com/pod/show/msp-afterhours/message
...more
35min
August 17, 2023 Moving from Break/Fix to MSP, Pricing and other MSP bander with Nathan Kaminsky
In this episode, I chat with Nathan Kaminsky who owns and operates IT-THIS Consulting. He talks about moving from Break/Fix over to MSP, how he prices his services and more..
...more
57min

FAQs about MSP After Hours:

How many episodes does MSP After Hours have?

The podcast currently has 20 episodes available.