Starbucks in my absolute favorite retailer, but this episode from the archive leaves me wondering about their commitment to excellence. The stores I frequented in St. Louis were subpar compared to stores I frequented in other cites. And, it reinforced 'the devil is in the details', mantra.

From the archives; I tell a story about cooking a holiday ham. It's an interesting story with an insanely great punchline that applies to every Multifamily Team Member.

From the archives; I discuss my long-held belief that we should do away with commissions as an industry. If customer service is the focus and the mainstay, then commissions send a conflicting message to our team members. Do away with commissions, and customer service will get its true day in the sun.

In Episode 6 from the archives of AH, I talk about Snapchat. The platform skews to a younger generation not yet old enough to rent apartments, so my remarks are misplaced.

Another Episode from the archives where I provide a few thoughts on the topic of servant leadership. Enjoy!

Discussing thoughts related to changing consumer behavior, and how it impacts the multifamily space.

In this episode, I discuss my perspective on using PropTech to reduce onsite headcount.

Dating back to early 2016; I share a perspective about using technology to reduce headcount.

This one is from the archives; the very first episode of Apartment Hacker.

We graduate our sons and daughters into a world that is full of stress. And that stress has the potential to lead to chronic illness which leads to a lack of engagement.