Kenneth Choat, is the Director of Property Maintenance at Thompson Thrift and member of the NAA Operations Committee and NAAEI CAMT Advisory Group

Adrian Danila breaks down the exact hiring process that stops multifamily operators from losing strong maintenance candidates to faster competitors.Three things you will walk away with: how to align your offer with the real market, how to respond inside the 12-hour window, and how to remove friction so candidates don't disappear before you close.If maintenance hiring feels like a losing race, this episode will change how you run the process.

Kenny Ramsey is the founder and president of R1 Facility Services, a nationwide provider of preventative maintenance services for multifamily communities. He built the company after years working across the residential HVAC, plumbing, and electrical trades, gaining deep operational knowledge of building systems and property maintenance.

Since launching R1 in 2018, Ramsey has focused on helping multifamily operators address high-liability maintenance items such as dryer vent cleaning, inspections, and other preventative services designed to protect assets and reduce operational risk.

JB Johnson serves as the Director of Sales at R1 Facility Services, where he works with multifamily owners and operators to implement preventative maintenance programs that protect building systems and reduce operational risk.

He focuses on building relationships with property management teams across the country and helping communities address safety and compliance issues related to maintenance items such as dryer vents, gutters, and other critical infrastructure services.

Adrian Danila breaks down the most common procurement mistakes that quietly drain money from large portfolios. You will learn how price list gaps, vendor exclusivity, split shipping fees, rebates, and discount traps reduce NOI and property value.

Procurement Reality Check: https://multifamilyxconsulting.com/procurement-reality-check/

Alexander Gotha was born and raised in Baltimore, Maryland, with deep cultural roots in the Caribbean islands.

For nearly two decades, he has dedicated his career to the real estate, building, and construction industry, with hands-on experience spanning renovations, mechanical and structural repairs, and complex property management operations. He currently serves as the Service Supervisor at WPM Real Estate Management.

Over the years, Alexander has built a reputation for being resourceful, efficient, and deeply committed to quality and integrity.

He takes pride in finding smart solutions, whether repurposing parts to reduce costs or using innovative tools to streamline operations. His goal has consistently been to bridge the gap between maintenance professionals and the high demands of modern property management.

Nick Hecox is the Director of Maintenance at The Al Angelo Company, where he leads maintenance operations across a multifamily portfolio with a strong focus on operational discipline, team development, and service consistency. Nick brings a field-first mindset shaped by hands-on experience and is known for aligning maintenance execution with ownership goals, resident experience, and long-term asset performance.

Joel Spencer is a multifamily maintenance and operations leader currently serving as Director of Maintenance at Perennial Properties, where he oversees maintenance operations across a portfolio of high-end multifamily communities. He’s known for his hands-on leadership, focus on training, service quality, asset preservation, and enhancing resident experience. Prior to this, Joel worked his way up from field roles, having started in property management and advancing through operations positions including Service Technician and Regional Service Supervisor. His background includes various professional credentials such as LEED® Green Associate, CAPS, and CAMT, and he is active in industry leadership through associations like the Upper State Apartment Association. Guillermo Salazar is a business and technology executive, known for his role at IrisCX, a company focused on enhancing customer experiences with visual and AI-driven solutions. As a leader there, he drives the evolution and adoption of visual guides that improve product interaction, boost conversion rates, and elevate brand engagement. Salazar also serves as a Board Member of the US Proptech Council, where he helps bridge real estate technology, innovation, and investment, and contributes his expertise in strategy, business process optimization, and mentorship within the tech community.

Multifamily service and facilities leader and Regional Service Supervisor at Grubb Properties.

He began in property management at age 15 and progressed through leasing and property management roles before moving into maintenance and operations.

He joined Grubb Properties in 2012 as a Service Technician and advanced to Regional Service Supervisor in 2020, supporting service teams, asset performance, and resident experience across a portfolio.

He holds the LEED® Green Associate™ credential, CAPS, and CAMT, along with additional safety and technical certifications, and maintains a South Carolina property manager license. He also serves in industry leadership through the Upper State Apartment Association.

At the helm of IrisCX, he spearheads the evolution of customer experience through visual and AI-driven solutions. The company’s mission is to enhance product interaction, from selection to support, transforming clients into enthusiastic brand advocates. Under his leadership, IrisCX has achieved the seamless integration of visual guides that significantly boost conversion rates and create memorable first impressions.

As a Board Member of the US Proptech Council, he focuses on fostering collaboration between real estate technology, investment, and innovation, with the goal of driving profitability and growth.

His expertise in business process optimization and strategy, honed over years of industry experience, informs his approach to executive decision-making and his ongoing commitment to mentorship in the tech community.

Duane Underwood is the Regional Service Director at Hawthorne Residential Partners, where he supports onsite service teams and oversees maintenance operations across a regional portfolio.

A certified CAMT, EPA, CPO and OSHA 10 professional, Duane brings a strong technical foundation and a hands-on leadership style to training, safety and service excellence in the field.