MUSE Views

Anne Marie talks about how her own IT leadership experiences led to the development of a bootcamp process with MUSE for the MUSE community leaders and those wanting to move into leadership. We learn about the bootcamp program with advice to help leaders ensure their “house was in order”, and how they need the right team working together before they can deliver a quality product. It is important to have IT at the decision-making table and to demonstrate the value of the RIO. Anne Marie shares that the collaboration portion of the boot camp was really impressive, and plans for future of the bootcamp offerings via MUSE. She also acknowledges Joel Benware’s (Acmeware) significant role in developing the bootcamp. Hear Anne Marie’s assessment of the recent MUSE Inspire Conference – and a promotion of a beneficial future MUSE event, Executive Institute.

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Featured in this episode:

Anne Marie Herrera - LinkedIn

In her role, Shannon Connell oversees the implementation and service of MEDITECH's licensed customers, as well as the company's legal department, quality system for our internal processes, and medical devices.

Overseeing governance coupled with her customer experience responsibilities, uniquely equipped her to support MEDITECH customers and ensure their success from contracting through implementation, and beyond. Shannon tells us about her interesting path from biology major to law school, and then how she applies her law degree at MEDITECH – and how her long tenure with the company has afforded her great opportunities to interact with customers in meaningful ways. We discuss the ever-changing regulatory requirements, interoperability, implementations, and establishing best practices.

MEDITECH is concentrating on optimization and ensuring customers garner full value from the system, under the driving motto “what does good look like?” Shannon also talks about MEDITECH Circle and how she feels it will be very beneficial to customers as the functionality of the tool continues to grow with the addition of AI tools to enhance analytics.

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Featured in this episode:

Shannon Connell | MEDITECH

Event Archive - MUSE Community – Meditech Circle Webinar

Amazon.com: James: A Novel: 9780385550369: Everett, Percival: Books – James Percival Everett

With over 20 years of healthcare experience, Dr. Ahmed most recently served a Global CMIO for The Aga Khan University (AKU) in Pakistan and its global network of hospitals. Additionally, he has served over two dozen healthcare systems as a Physician Executive Consultant to develop effective multidisciplinary governance strategies for successful deployment of electronic health record systems.

We learn about Dr. Ahmed’s journey to IT and transition to the study of medicine. He explains how he came to work at the Valley Health system as their CMIO. We discuss Valley Health’s EHR selection project and how they are working on the governance of proper usage of AI. We learn about his “same, but different” philosophy: How training, navigation, governance, etc. can be challenging and burdensome to standardize. Is technology solving or contributing to burnout?

Firstly, we hear about the success of the recent MEDITECH Live event and then we learn about MEDITECH’s Traverse Exchange network, both an overview and the high-level goals of the project. The group discusses how this new tool uses industry standards to exchange data across different organizations even if they are on different EHR systems. Traverse Exchange was first launched in Canada, and what MEDITECH learned there has been applied to the U.S. market. MEDITECH is offering the tool initially to customers that have already integrated with CommonWell, and then moving to new implementations and other eligible customers. The end goal is to get all MEDITECH customers on this network so that the data benefits all facilities. Traverse Exchange can be coupled with other tools, like Search and Summarization, to greatly expands the capabilities and to help providers lessen their burden.

Mentioned in this episode:

MEDITECH introduces Traverse Exchange interoperability network for U.S. Market | MEDITECH – Traverse exchange article

Traverse Exchange Canada | MEDITECH – Traverse exchange Canada

6 Takeaways from MEDITECH LIVE 2024 – Meditech Live

Whitney has worked at CMH as a Systems Analyst for seven years supporting registration, authorization and referral management, community wide scheduling, and patient portal. Learn about Citizens Memorial Hospital and the IT team. Whitney shares how an initiative that came out of a task force put her on the path of optimizing the patient portal for self-scheduling. We discuss some of the general initiatives, and then specifically about project to implement self-scheduling for mammography patients. Learn the details of the build, working with the mammography team, and ensuring safeguards were employed – plus, hear the positive responses from those involved.

Rick provides an overview the facility and EHR environment – and highlights the uniqueness of a children’s hospital. Amy shares her career path from bedside pediatric nursing to IT, and ultimately a clinical manager. Caron outlines the current projects at the hospital including MEDITECH’s Expanse Cam, Expanse Now, and High Availability Snapshot. Learn about the collaboration between East Tennessee Children’s Hospital and Alder Hey Children’s Hospital, based in Liverpool. Users from the two distinguished facilities meet regularly to share, learn and, sometimes, commiserate. Hear how the relationship has been mutually beneficial, and reinforces the value of organization like MUSE.

Learn about Randy’s career path, and his facility and the IT team. Christina discusses her work with the Mile Bluff site. Together they highlight MEDITECH’s new AI-powered Expanse search and summarization capabilities powered by Google Health. Randy shares how the search and summarization tool is being used at Mile Bluff to combat provider burn out and improve efficiency. Hear his specific recent example of how it helped a patient regarding a DVT and medication issue. Christine discusses the future of the Google-powered search and summarization tool. Learn what is Randy doing with the time he has saved!

Peter won the International Education Exchange (IEE) contest with his presentation at the 2023 MUN conference in Liverpool, UK which earned him a trip to present at the 2024 MUSE Inspire Conference in Denver, CO. Peter shares information about his unique organization in Liverpool and how his nursing background led him into the world of IT. We learn about the IEE contest journey and his impressions of the recent MUSE Inspire conference. He notes the great networking opportunities with both Facility and Commercial members. We delve into the content of his winning presentation including how the innovation team at Alder Hey worked to build a portal for patients. He explains the innovative panel built in the HER to record likes and dislikes, so that the care team can provide a unique care experience for their patients. Peter shares a great relationship he has established with East Tennessee Children’s Hospital via the MUSE community and notes how helpful they were during his implementation. What does Peter enjoy playing on the weekends? (Think UK sport!)

Mentioned in this episode:

Alder Hey Children's Hospital Trust2024 Physician Advisory Committee Meeting | MEDITECH

Alder Hey Innovation - Alder Hey Children's Hospital Trust

MUN Conference 2024 - MUN - MEDITECH Users Network

East Tennessee Children's Hospital | Knoxville, TN (etch.com)

Link to Peter’s presentation https://www.museweb.org/2024inspireconference/viewdocument/181-how-to-keep-pace-with-patient?CommunityKey=2232cf79-3e33-45fe-a0b7-018b72ab63b7&tab=librarydocuments

MUSE Champions help the MUSE online community and social media platforms thrive as relevant resources for the MEDITECH community, and work to attract more MUSE users. Learn about each Champion, why they joined, and about their responsibilities and outlooks.

Mentioned in this episode:

MUSE Champion Program - MUSE Community (museweb.org)Empower (acmeware.com)

Joel discusses the transition from a community hospital CIO to President of a vendor company, and what makes Acmeware special.

He tells us about Acmeware’s Empower platform that uses power BI to provide data management across an organization, and how Acmeware is utilizing AI to boost the functionality of the Empower platform through democratization of data. Joel explains how facilitates can manage downtimes using Acmeware’s Downtime Defender product.

Acmeware offers downtime management, governance, and recommendation for drills and education. Finally, he endorses MUSE and outlines Acmeware’s participation in the upcoming MUSE Inspire Conference, highlighting Acmeware’s support for education, training, and boot camps for IT leadership.

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Mentioned in this episode:

Acmeware - Our Leadership Team

Empower (acmeware.com)

Downtime Defender (acmeware.com)