Whitney has worked at CMH as a Systems Analyst for seven years supporting registration, authorization and referral management, community wide scheduling, and patient portal. Learn about Citizens Memorial Hospital and the IT team. Whitney shares how an initiative that came out of a task force put her on the path of optimizing the patient portal for self-scheduling. We discuss some of the general initiatives, and then specifically about project to implement self-scheduling for mammography patients. Learn the details of the build, working with the mammography team, and ensuring safeguards were employed – plus, hear the positive responses from those involved.

Rick provides an overview the facility and EHR environment – and highlights the uniqueness of a children’s hospital. Amy shares her career path from bedside pediatric nursing to IT, and ultimately a clinical manager. Caron outlines the current projects at the hospital including MEDITECH’s Expanse Cam, Expanse Now, and High Availability Snapshot. Learn about the collaboration between East Tennessee Children’s Hospital and Alder Hey Children’s Hospital, based in Liverpool. Users from the two distinguished facilities meet regularly to share, learn and, sometimes, commiserate. Hear how the relationship has been mutually beneficial, and reinforces the value of organization like MUSE.

Learn about Randy’s career path, and his facility and the IT team. Christina discusses her work with the Mile Bluff site. Together they highlight MEDITECH’s new AI-powered Expanse search and summarization capabilities powered by Google Health. Randy shares how the search and summarization tool is being used at Mile Bluff to combat provider burn out and improve efficiency. Hear his specific recent example of how it helped a patient regarding a DVT and medication issue. Christine discusses the future of the Google-powered search and summarization tool. Learn what is Randy doing with the time he has saved!

Peter won the International Education Exchange (IEE) contest with his presentation at the 2023 MUN conference in Liverpool, UK which earned him a trip to present at the 2024 MUSE Inspire Conference in Denver, CO. Peter shares information about his unique organization in Liverpool and how his nursing background led him into the world of IT. We learn about the IEE contest journey and his impressions of the recent MUSE Inspire conference. He notes the great networking opportunities with both Facility and Commercial members. We delve into the content of his winning presentation including how the innovation team at Alder Hey worked to build a portal for patients. He explains the innovative panel built in the HER to record likes and dislikes, so that the care team can provide a unique care experience for their patients. Peter shares a great relationship he has established with East Tennessee Children’s Hospital via the MUSE community and notes how helpful they were during his implementation. What does Peter enjoy playing on the weekends? (Think UK sport!)

Mentioned in this episode:

Alder Hey Children's Hospital Trust2024 Physician Advisory Committee Meeting | MEDITECH

Alder Hey Innovation - Alder Hey Children's Hospital Trust

MUN Conference 2024 - MUN - MEDITECH Users Network

East Tennessee Children's Hospital | Knoxville, TN (etch.com)

Link to Peter’s presentation https://www.museweb.org/2024inspireconference/viewdocument/181-how-to-keep-pace-with-patient?CommunityKey=2232cf79-3e33-45fe-a0b7-018b72ab63b7&tab=librarydocuments

MUSE Champions help the MUSE online community and social media platforms thrive as relevant resources for the MEDITECH community, and work to attract more MUSE users. Learn about each Champion, why they joined, and about their responsibilities and outlooks.

Mentioned in this episode:

MUSE Champion Program - MUSE Community (museweb.org)Empower (acmeware.com)

Joel discusses the transition from a community hospital CIO to President of a vendor company, and what makes Acmeware special.

He tells us about Acmeware’s Empower platform that uses power BI to provide data management across an organization, and how Acmeware is utilizing AI to boost the functionality of the Empower platform through democratization of data. Joel explains how facilitates can manage downtimes using Acmeware’s Downtime Defender product.

Acmeware offers downtime management, governance, and recommendation for drills and education. Finally, he endorses MUSE and outlines Acmeware’s participation in the upcoming MUSE Inspire Conference, highlighting Acmeware’s support for education, training, and boot camps for IT leadership.

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Mentioned in this episode:

Acmeware - Our Leadership Team

Empower (acmeware.com)

Downtime Defender (acmeware.com)

Artificial Intelligence (AI) is becoming more popular in healthcare, and we hear how MEDITECH highlighted AI initiatives at the recent HIMSS conference. Rachel shares the details of their keynote presentation and customers’ successes. Learn how ancillary departments are using the search and summarization tools, and about some of the favorite use cases for this Google integration. We discuss the infrastructure and prerequisites that are required for this solution. Alex shares more specific considerations for sites to start an AI journey, especially true use cases for AI such as documentation support for both nursing and providers via ambient listening. MEDITECH is taking a responsible approach to AI integration with the goal of supporting providers and users. And know that MEDITECH will offer numerous related presentations at the upcoming 2024 MUSE Inspire Conference.

Dr. Janowski discusses his path into medicine and the IT world. He provides an overview of his large organization, their EHR rollout, and future initiatives. Learn how governance structures and organizational support have fostered success. Although we hear how making mistakes is often how you learn – and continue to improve. Dr. Janowski outlines some of the big wins (sepsis) they have experienced since uniting under one Expanse system. And hear about training and support strategies – and the importance of peer-to-peer interactions. Plus, what are the Blue Hens? Go Blue Hens!

Mike Ward discusses his facility and the composition of his IT team – and preparedness for a downtime. There was an incident where his facility was down for 18 hours – and a neighboring hospital was down several days – and what they learned from that experience. Mike notes that we have been reliant on electronics for so long that some staff have never used paper or experienced a downtime.

Learn about some of the tools used, and about the downtime readiness committee that was formed to better manage potential downtime situations.

Also, Mike plans to attend the upcoming MAKIN-IT Community Peer Group in Missouri.

And learn what Mike is reading!

Jonathan shares insight about his facility and how he journeyed from the night janitor to eventually the CEO role at the organization. We discuss the EHR journey KVH has had with its most recent implementation to MEDITECH MaaS. And learn why you should have attended the recent MUSE Executive Institute! Plus, what is Jonathan reading?