Jump to your favorite part of the episode:
0:40 Still reading Atomic Habits
1:45 Making a new habit satisfying? Çan you appeal to yourself?
2:24 How the brain prioritizes rewards: Immediate vs Delayed
3:04 Why do people choose bad habits?
3:19 We're wired to want things right now!
3:50 Every action you take is a vote for the person you want to be.
4:17 Terrible examples: smoking, overeating, unsafe sex
Great examples of how our brain processes these habits and decisions.
5:13 Dylan is still resetting the room and really enjoying the process.
5:48 Don't break the chain!
7:29 Completely new office is where we are currently recording.
8:40 Don't just do a thing because you do a thing.
"We've always done it like that."
9:08 Why or Why Not person
10:45 Pushing the envelope all the time and continue to learn.
11:23 Are you a person that is open to new things and willing to learn?
12:00 Afraid of being stuck.
12:15 Most people over the age of 30 do not look for new music and default back to what they listened to in high school.
12:52 Amazing things outside of your comfort zones.
14:00 If you are a 'why person' - what does that say about the kind of clients and customers you are reaching?
15:00 Main Topic - What kind of consumer are you? What does that mean for your business?
15:17 The kind of customer you are will determine the way you run your business and the type of clients and customers in your business.
15:47 Law of Attraction
16:15 Last week we discussed people who buy in a local store vs. online
Price/Value
Customer Service
Quality
Personality
5 types of customers (doesn't appear to be Simon Sinek as Dylan mentioned though)
Potential customer – The Potential Paul
New customer – New Neil
Impulsive Customer – Impulsive Iggy
Discount customer – Discount Dan
Loyal customer – Loyal Larry
Guy in back of the Bentley (Dan Lok)
17:33 Price/Value - Person shopping for the cheapest thing - The couponer
22:02 Customer Service
22:49 ...through the friendships that ensure?! Is that a word? #winetalking
It is a word, not just an adult nutrition drink.
make certain that (something) shall occur or be the case.
I will MAKE you be my friend through my great customer service.
27:27 Personality
29:34 Quality
31:50 Zoom out - realize what kind of consumer you are. Good to do before you launch a business or if you need to evaluate the type of clients you are attracting.
31:32 Reputation Management
33:58 Check yourself - and if you cannot, ask a friend!
36:30 Always come down to some key principles
36:43 What kind of consumer are you?
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