We’ve all seen how the COVID-19 pandemic had a severe impact on the country’s travel and tourism industry. That’s why today, we’re joined by Wilson Go, Chief Information Officer of Philippine Airlines to discuss how they navigated their way during the pandemic and how they continue to serve the travel customers.   

Wilson also shares his personal experiences on customer service and his learnings from years of giving the best customer experience. Find out more in this episode of My Digital Impact.

In this episode, Patrick Meneses is joined by Donald Lim, Chief Operating Officer of DITO CME and Chief Innovation Officer of the Udenna Corporation.

Prior to his current role in DITO CME and Udenna, he served various leadership roles in the media, advertising, and digital spaces, having been the Country CEO of Dentsu Aegis Philippines, Chief Digital Officer of ABS-CBN Corporation, Managing Director of MRM Manila, and CEO of Yehey Corporation and Media Contacts Manila.

Patrick and Donald talk about the how entertainment has changed over the years, the technological advancements that we can use to consume entertainment differently, and the future of entertainment in the years to come only here at My Digital Impact.

Who would have thought that one of the biggest telecoms in the country also has its own entertainment production arm? Based in Manila, this group is known to be creator-focused and bold in their content; with films like LSS, Hintayan ng Langit, and the first Filipino Netflix film Dead Kids. Their work also extends to television, with genre-bending shows like Hello K-Idol, Disney Dream Big Princess and the upcoming OTJ: The Series.

Storytelling is their passion, and we're sure customer experience is, too. In Customer Experience Obsession, we're joined by Quark Henares, Head of Globe Studios, as he talks about how he started his career in Globe, the current state of film and TV in the Philippines, and how he and his team deliver topnotch content to their customers in this episode of My Digital Impact.

In this first interview for We Built This City, Patrick Meneses interviews Third Domingo, the CEO and Founder of IdeasXMachina - one of the top ad agencies in the Philippines. Taking a break after a long day of work in his farm in Tarlac, Third sits down with us to talk about Citizen Experience in a Smart City. He dabbles on his past experiences and his insights on what makes a smart city a smart city.

Learn a thing or two from Third Domingo's life lessons on citizen experience, fatherhood, and what he sees for the future of digital advertising in this episode of My Digital Impact.

Auctions! How to buy, how to sell, what is it worth? These are the questions you’d ask if you’re a customer of Salcedo Auctions. In this very first interview of Customer Experience Obsession, Agnes Gervacio is joined by VIctor Silvino, Managing Director of Salcedo Auctions where they talk about his experiences on customer service and how he keeps customer satisfaction in the country's only auction house that specializes in fine art, jewelry, decorative arts, and collectible accessories by leading local and international artists and artisans.

Learn how they adapted their services during the pandemic and Victor's key takeaways on customer experience in this episode of My Digital Impact.

What makes a smart city? We answer that question in the pilot of episode of We Built This City: Reimagining Cities for a Smarter Future. 

We start this series by introducing Patrick Meneses, Chief Data and Analytics Officer of MDI Novare Technologies, who will also be steering the conversation on smart cities. Stan Sy interviews Patrick on what is a smart city, its components, why it's important that we talk about it now, and all the things to expect in this new podcast. Learn more about smart cities in this episode of My Digital Impact.

In the pilot episode of Customer Experience Obsession, we start off with no one but the woman who redefines what it means to be "CEO"

Agnes Gervacio is the Chief Executive Officer of MDI Novare Technologies, with over 20 years of sales and executive experience and a proven track record of driving growth and profitability - that's because she's always obsessed with customer experience! 

Stan Sy interviews Agnes on her ideal customer experience, unforgettable experiences, her learnings on customer service, and what to expect on this new series she's headlining. Find out more in this episode of My Digital Impact.

Flying cars, the tallest skyscapers - is that what smart cities are? Find out as Stan Sy introduces this new podcast hosted by Patrick Meneses, Chief Data and Analytics Officer of MDI Novare Technologies. Let's discover the endless possibilities of how smart cities will shape our future right here in My Digital Impact.

When you're Chief Executive Officer, you must also have the Customer Experience Obsession. Stan Sy introduces this new podcast to be headlined by Agnes Gervacio, CEO at MDI Novare Technologies. Together with fellow business leaders, Agnes talks about the perfect customer experience here in My Digital Impact.

Welcome to My Digital Impact, the first ever podcast from MDI Novare Technologies. Listen in as our leaders share how technology affects everything in the world around us, and how everyone has a part in shaping the future.

“My Digital Impact” will surely have you reflect on what your impact will be in this day and age of technology. New episodes every Monday so make sure to follow “My Digital Impact” on Spotify, Apple Podcasts, Google Podcasts, or wherever you are listening to your podcasts. Happy listening!