Conor O-Connell is an International Master Trainer and the Managing Director of TMI Ireland. He has worked with world’s biggest brands including Microsoft, Oracle, Pfizer, Accenture, Johnson and Johnson and British Telecom. His clients have saved millions after applying the principles that he teaches. He has consulted and delivered workshops on service quality, personal quality and personal productivity in Europe, USA, Asia, Africa and New Zealand.  We spoke to him about "My Personal Guarantee": A Revolution in Service Quality Thinking (Personal Quality).

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