Listen to this interview to learn: The impact that taking full responsibility has on the culture of Zane's Cycles. Factors that are used to successfully differentiate from competitors. Why free lifetime service is included with every bicycle sold. How the "magic number" helps his team members remember to treat customers with great care and respect. His philosophy of "not being in the bike business, but in the customer service business" and how that can benefit your company, too. Chris Zane, owner and founder of one of the largest national bicycle companies, Zanes Cycles, talks with Bill Ringle about the singular focus on customer relationships and other guiding principles of business growth.

Chris Zane talks to Bill Ringle on My Quest for the Best about company culture, the magic number, and bicycles.

Chris Zane talks to Bill Ringle on My Quest for the Best about company culture, the magic number, and bicycles.

Internationally recognized expert in operational and cultural transformation, Brian Klapper talks to Bill Ringle about how to implement effective organizational change.

Listen to this interview to learn: That successful sales work is a learnable skill set, not an innate trait. Practical steps to set up meetings with key decision makers. How proper sales training led to a morale boost in a client company. What SNAP selling means. How certain assumptions help you in sales, rather than hurt you. Jill Konrath talks with Bill Ringle about proven methods for reaching decision makers in a tough economy through SNAP selling.

Listen to this interview to learn: That successful sales work is a learnable skill set, not an innate trait. Practical steps to set up meetings with key decision makers. How proper sales training led to a morale boost in a client company. What SNAP selling means. How certain assumptions help you in sales, rather than hurt you. Jill Konrath talks with Bill Ringle about proven methods for reaching decision makers in a tough economy through SNAP selling.

Listen to this interview to learn: That successful sales work is a learnable skill set, not an innate trait. Practical steps to set up meetings with key decision makers. How proper sales training led to a morale boost in a client company.

Listen to this interview to learn: That successful sales work is a learnable skill set, not an innate trait. Practical steps to set up meetings with key decision makers. How proper sales training led to a morale boost in a client company.

Randy Pennington talks with Bill Ringle about how to make company culture work to increase productivity and morale.

Key points that you’ll learn from this interview:

The importance of company culture in attracting talent.

The risks of not changing fast enough as a team or company.

The 6 choices that need to be made regarding how a culture develops.

The single most significant trait of a company culture.

How structure and process are the building blocks of habits.

The executive team that rolled out training to emphasize its importance to the company.

Randy Pennington talks with Bill Ringle about how to make company culture work to increase productivity and morale.

Key points that you’ll learn from this interview:

The importance of company culture in attracting talent.

The risks of not changing fast enough as a team or company.

The 6 choices that need to be made regarding how a culture develops.

The single most significant trait of a company culture.

How structure and process are the building blocks of habits.

The executive team that rolled out training to emphasize its importance to the company.